WENDY COLLINS
Seymour,TN
Summary
Accomplished Sales and Marketing professional with a proven track record in all aspects of sales management and process. Strengths include personal and team lead generation, marketing, prospecting, presentations, overcoming objections, cross-selling and closing. I hold L&H licenses currently appointed with 9 companies in 8 states
Achievements include a history of meeting company goals by utilizing consistent and organized practices. Working under pressure and adapting to new situations and challenges
Always ready to help team achieve greatness
Overview
25
25
years of professional experience
Work History
CMA
Wyndham Vacation Ownership
Sevierville, TN
09.2020 - Current
- Generate quality leads for sales team
- Use negotiating skills to turn objections into sales opportunities
- Maintain tour leads and consistently update information to keep data current
- Reached or exceeded tour/sales goals and preset monthly personal performance goals
- Participated in onsite and webinar-based marketing trainings and attended meetings
- Resolved issues efficiently and enhanced customer satisfaction ratings
- Promote high level of guest satisfaction with routine communication with tour guests to assured presentation was attended, assess overall satisfaction and resolve complaints
Manager, Marketer/Regional Sales Trainer
JH HEALTH SOLUTIONS
Knoxville, TN
08.2014 - 04.2022
- Marketing Townecrafts brand, hosting training meetings, assist with closings, keeping up with all paperwork submissions, credit applications and compliance
- Recruit/train for B2B and B2C Sales, develop and execute team meetings
- Internet/target marketing and prospecting
- Listing sales/marketing positions, recruiting, hiring/firing, training and team development
- Received many awards for personal and team sales every year
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Recorded inventory sales into weekly income report.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared and recommended long-range plans for development of department personnel.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Accomplished multiple tasks within established timeframes.
Sales & Marketing Coordinator
Senior Financial Group
Knoxville, TN
01.2002 - 03.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Developed and Trained 14 telephone Marketers
- Created and distributed rebuttal system for telephone Marketers
- Attended weekly sales meetings
- Consistently won annual awards
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant insurance products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer records using CRM System
- Prepared large cash deposits with zero discrepancies.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
Manager of Welcome Center
BLUE GREEN Vacations
Kodak, TN
07.2015 - 09.2015
- Trained and assisted team members in areas of customer service and setting up Time Share tours, Cabin/hotel rentals and vacation activities
- Directed daily operations at busy Welcome Center
- Managed schedules, work and performance of 8 employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained cleanliness and organization of Welcome Center, working closely with employees to systemize tasks.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
EARLY CHILDHOOD DEVELOPMENT - CERTIFICATE ACQUIRED - K-5 Phonics Education
ACE School of Tomorrow
05.1996
Parents As Tender Healers - Child Development
State of Tennessee PATH
Knoxville TN2013
MARKETING - Marketing
UTK
Knoxville, TN04.2018
FACEBOOK MARKETING 1 - Marketing
UTK
04.2017
FACEBOOK MARKETING 2 - Marketing
UTK
Knoxville, TN2017
Marketing Through BLOGGING - Marketing
UTK
Knoxville, TN02.2017
LIFE AND HEALTH INSURANCE LICENSE - undefined
STATE OF TENNESSEE
1999
K-5 SUPERVISOR CERTIFICATE - undefined
SCHOOL OF TOMORROW, ACE
1998
Acquisition Real Estate Certificate
TREC
Knoxville2022
Skills
- Analytical and Professional Providing excellent customer service
- Great telephone etiquette and sales process
- Proficient in ACT, Share Point, CRM, Net Suite, Microsoft mainframe and data processing
- Microsoft Powerpoint, word, excel, outlook, access, publisher, windows and Mac based systems
- Creating Business plans and procedure, public speaking, project management and scheduling
- Collections and Credit Repair
- Creating test cases or scenarios, abiding by policies of each company I was hired to represent
- Problem solving and Gap analysis or to determine next step
- Excellent Verbal and Written Communication
- Developing Team Members
- Office Management
- Report Preparation and Analysis
Timeline
CMA
Wyndham Vacation Ownership
09.2020 - Current
Manager of Welcome Center
BLUE GREEN Vacations
07.2015 - 09.2015
Manager, Marketer/Regional Sales Trainer
JH HEALTH SOLUTIONS
08.2014 - 04.2022
Sales & Marketing Coordinator
Senior Financial Group
01.2002 - 03.2017
EARLY CHILDHOOD DEVELOPMENT - CERTIFICATE ACQUIRED - K-5 Phonics Education
ACE School of Tomorrow
Parents As Tender Healers - Child Development
State of Tennessee PATH
MARKETING - Marketing
UTK
FACEBOOK MARKETING 1 - Marketing
UTK
FACEBOOK MARKETING 2 - Marketing
UTK
Marketing Through BLOGGING - Marketing
UTK
LIFE AND HEALTH INSURANCE LICENSE - undefined
STATE OF TENNESSEE
K-5 SUPERVISOR CERTIFICATE - undefined
SCHOOL OF TOMORROW, ACE
Acquisition Real Estate Certificate
TREC
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