Summary
Overview
Work History
Timeline
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Wendy Collins

Washougal,WA

Summary

Highly qualified leader with over 20 years of medical background. Highly dependable individual with excellent commination and organizational skills. Performance and quality driven. Dedicated towards achieving organizational goals.

Overview

22
22
years of professional experience

Work History

Supervisor of Operations

PMG The Plaza
Portland , OR
07.2016 - Current
  • Establish positive and effective communication among staff
  • Responsible for 18 direct reports
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handle problematic patients
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Promoted positive customer experience through day-to-day supervision and management of The Plaza.
  • Organize and run Plaza meetings
  • Run reports to improve metrics
  • Responsible for making sure the Clinic runs smooth on a daily basis

Clinical Care Coordinator

PMG The Plaza
Portland , OR
03.2014 - 07.2017
  • Worked to ensure safety , best practices and high quality standards we're maintained within the team
  • Communicated with patients, medical information, test results and next steps we're understood.
  • Helped to compete extensive paperwork to help the Providers to complete
  • Roomed patients if MA's need time away or breaks
  • Kept the team running smoothly throughout the day
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.

CMA

PMG The Plaza
Portland , OR
11.2001 - 06.2014
  • Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Kept digital records of patient details, medications, billing and other activities.
  • Checked supply availability and laid out instruments patient rooms.

Timeline

Supervisor of Operations

PMG The Plaza
07.2016 - Current

Clinical Care Coordinator

PMG The Plaza
03.2014 - 07.2017

CMA

PMG The Plaza
11.2001 - 06.2014

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Wendy Collins