Wendy Conrad
Johnstown,PA
Summary
Reliable employee Offering excellent communication and good judgment. Enjoys working. Love to learn new things and a very fast learner. Customer-focused, visionary-thinking in Retail with over 10 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
15
15
years of professional experience
Work History
Key Holder Supervisor and Head Cashier
Ace Hardware
Johnstown, PA
11.2020 - 02.2022
- Maintained excellent attendance record, consistently arriving to work on time.
- Provided sales feedback to management to address concerns in sales reports.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed customers to correct store locations.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Helped to Oversee team of 12 employees.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Used POS system to enter orders, process payments and issue receipts.
- Counted out cash drawers and balanced totals.
- Accepted and processed customer returns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Loss prevention
- Retail recovery
- Kept store clean at all times, sanitizing counters, carts, doors, sweeping and mopping floors.
- In charge of storage units, including keeping customer information filed, taking payments and calling when payments were not made, including cleaning them out when not paid.
- Mixed paint, cut keys and blinds for customer
Customer Service and Agriculture Worker
Stuvers Riverside Nursery
Johnstown, PA
04.2018 - 11.2020
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Prepared work orders and delivery orders for customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 50 pounds and displayed superior strength and stamina in harsh weather conditions.
- Harvested and inspected plants, flowers, shrubs and tree crops.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with customers to understand needs and provide excellent service.
- Handled and moved various plants and produce using tractors and wheelbarrows
Secretary and Laborer
Toms Tree Service
Johnstown, PA
03.2013 - 10.2018
- Prepared job sites by removing debris and setting up materials and tools.
- Worked alongside team to accomplish work goals according to schedule.
- Observed site safety rules to maximize protections for team members and equipment.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Helped clean up properties when jobs were finishes, removing limbs and debris
- Traveled to look at 50 jobs per week and give estimates.
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Kept track of work orders and payments
Cashier and Sales Associate
Gander Mountain Outdoors
Johnstown, PA
03.2007 - 04.2009
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Reviewed weekly sales ads and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Customer Service Desk, answered calls, filled out applications for hunting and fishing license
- Maintained cash drawer of $400 or more per shift
Assistant Store Manager
Famous Footwear
Johnstown, PA
03.2005 - 06.2007
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 80%.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Ordered Shoes for customers
- Bank deposits
Education
High School Diploma -
Ferndale Area School
Ferndale, PA06.1993
Skills
- Flexible Work Schedule
- Cash Handling and Reconciliation
- Staff Coaching and Training
- Team Building and Motivation
- Merchandise Quality Assurance
- Customer Service Management
- Inventory Management
- Financial Recordkeeping
- Sales Leadership
- Retail Operations
- Computer Proficiency
- Health and Safety Procedures
- Decision Making
- Key holder experience
Timeline
Key Holder Supervisor and Head Cashier
Ace Hardware
11.2020 - 02.2022
Customer Service and Agriculture Worker
Stuvers Riverside Nursery
04.2018 - 11.2020
Secretary and Laborer
Toms Tree Service
03.2013 - 10.2018
Cashier and Sales Associate
Gander Mountain Outdoors
03.2007 - 04.2009
Assistant Store Manager
Famous Footwear
03.2005 - 06.2007
High School Diploma -
Ferndale Area School
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