Wendy Cornethan
Sacramento,CA
Summary
Customer Success Specialist with considerable knowledge in areas such as client relationship management, product onboarding, and customer retention strategies. Skilled at identifying customer needs and providing effective solutions to enhance satisfaction and loyalty. Demonstrated ability to contribute positively to team dynamics while managing multiple priorities to meet deadlines. Notable impact includes improved customer experience and increased overall business growth in all roles held.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Success Specialist 3
Wells Fargo
Sacramento
04.2018 - Current
- Continuously sought out ways to improve the overall customer experience.
- Educated customers on best practices for using company's products and services.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
Fraud Analyst Lead
Citibank
Sacramento
01.2005 - 01.2014
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Generated daily, weekly, monthly, quarterly reports on fraud trends and patterns.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
Education
High School Diploma -
Elk Grove High
Sacramento, CA04-1991
Skills
- Customer service
- Customer education
- Problem solving
- Data analysis
- Account management
- Customer relationship management
Certification
- Excel
- Word Document
Timeline
Customer Success Specialist 3
Wells Fargo
04.2018 - Current
Fraud Analyst Lead
Citibank
01.2005 - 01.2014
High School Diploma -
Elk Grove High
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