Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Wendy Council

910724 Kumuhonua St,HI

Summary

Dedicated CNA with extensive experience at B Homecare, skilled in patient care and vital signs monitoring. Proven ability to enhance patient comfort through personalized care plans and compassionate communication. Recognized for mentoring junior staff and streamlining operations, ensuring adherence to HIPAA compliance while fostering a supportive environment for patients.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cna/na

B Homecare
04.2025 - Current
  • Led patient care teams, ensuring adherence to healthcare protocols and standards.
  • Mentored junior CNAs in patient handling techniques, enhancing team efficiency and safety.
  • Developed care plans tailored to individual patient needs in collaboration with nursing staff.
  • Improved patient comfort by implementing personalized care routines and monitoring outcomes.
  • Coordinated with medical staff for seamless communication and effective patient care delivery.
  • Spearheaded initiatives to streamline daily operations, reducing downtime and improving service quality.
  • Enhanced workflow processes through strategic scheduling and task allocation within the CNA unit.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

CNA

Malama Maiki
03.2025 - Current
  • Administered daily care routines, ensuring patient comfort and safety.
  • Monitored vital signs, documenting changes for healthcare team review.
  • Assisted patients with mobility, promoting independence and confidence.
  • Collaborated with nursing staff to develop personalized care plans.
  • Facilitated communication between patients and families to address concerns effectively.
  • Maintained accurate patient records using electronic health record systems for streamlined care management.
  • Implemented infection control measures, enhancing overall facility hygiene standards.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.

Multipurpose Clerk

Safeway
01.2024 - 05.2025
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted in inventory management, ensuring stock availability and organization.
  • Maintained clean and organized workspace to enhance operational efficiency.
  • Collaborated with team members to streamline daily tasks and improve workflow.
  • Implemented best practices for document management, improving retrieval times.
  • Resolved customer inquiries promptly, contributing to positive service experiences.
  • Trained new staff on procedures, enhancing overall team performance.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Coordinated scheduling for deliveries, optimizing resource allocation and timelines.
  • Managed cash transactions accurately, balancing registers daily to maintain accountability.
  • Elevated overall workflow efficiency via consistent communication between coworkers during all phases of task execution.
  • Assisted in inventory management tasks, ensuring accurate stock levels and timely replenishment of products.
  • Participated in regular staff meetings to discuss operational improvements and share best practices with colleagues.
  • Consolidated space usage through expertly arranging shelves within the stock room.
  • Assisted in training new employees on store procedures and policies for improved performance outcomes.
  • Expedited shipment unloading processes by utilizing equipment safely while adhering to company guidelines.

Store Manager

Cricket Wireless
02.2019 - 11.2020
  • Developed and implemented merchandising strategies to optimize product placement and enhance sales performance.
  • Trained and mentored staff to improve team productivity and foster a positive work environment.
  • Monitored inventory levels, conducted stock audits, and coordinated replenishment efforts for optimal stock availability.
  • Analyzed sales data to identify trends, inform strategic decisions, and drive overall store performance improvements.
  • Established strong vendor relationships to negotiate favorable terms and maintain quality product offerings.
  • Implemented loss prevention measures that reduced shrinkage and enhanced overall store security protocols.
  • Conducted regular team meetings to communicate goals, address concerns, and cultivate a collaborative team culture.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Front End Supervisor

Ross Dress for Less
06.2015 - 03.2020
  • Learned and applied safety protocols in compliance with company standards.
  • Assisted team members in daily operational tasks to ensure workflow efficiency.
  • Supported inventory management by organizing stock and maintaining cleanliness.
  • Collaborated with supervisors to understand customer service expectations and improve interactions.
  • Observed and participated in training sessions to develop technical skills relevant to front-end operations.
  • Adapted quickly to changes in procedures, demonstrating flexibility in a fast-paced environment.
  • Engaged with customers to address inquiries and enhance overall service experience.
  • Contributed ideas for process improvements during team meetings to streamline operations.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.

Education

Moanalua High School
Honolulu, HI

Cna -

Advanced Care Training
Wahiawa, HI

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Bathing assistance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • End-of-life care
  • Maintaining confidentiality
  • Compassionate communication
  • Patient transfers
  • Emotional support
  • Complex Problem-solving

Certification

Cna

Timeline

Cna/na

B Homecare
04.2025 - Current

CNA

Malama Maiki
03.2025 - Current

Multipurpose Clerk

Safeway
01.2024 - 05.2025

Store Manager

Cricket Wireless
02.2019 - 11.2020

Front End Supervisor

Ross Dress for Less
06.2015 - 03.2020

Moanalua High School

Cna -

Advanced Care Training

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Wendy Council