Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Cox

Onamia,MN

Summary

Dynamic Medical Office Assistant with proven expertise at Riverway Clinic in enhancing patient satisfaction and streamlining appointment scheduling. Skilled in managing patient records and adhering to HIPAA regulations, I excel in multitasking and strategic problem-solving, ensuring efficient operations and compassionate patient care in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Medical Office Assistant

Riverway Clinic
02.2009 - 08.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
  • Supported patient follow-up care by scheduling appointments and facilitating referral processes.
  • Improved office ambiance, ensuring clean and organized reception area for positive first impression.
  • Reduced patient anxiety by providing clear explanations of procedures and answering questions.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Health Unit Coordinator

Maranatha Care Center
09.1999 - 02.2018
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
  • Streamlined administrative processes by implementing new organization systems for physical and digital documents.

Education

Bachelor of Science - Medical Administration Management

DeVry University
Chicago, IL
05-2028

Associate of Science - Medical Billing And Coding

Bryan University
Tempe, AZ
07-2027

Skills

  • Proficient in task management
  • Computer skills
  • Strategic problem-solving
  • Knowledge of HIPAA regulations
  • Multitasking and organization
  • Managing patient records
  • Phone and email etiquette
  • Medical reception
  • Data entry
  • Patient care
  • Records management
  • Health information maintenance
  • Flexible schedule
  • Patient referrals

Timeline

Medical Office Assistant

Riverway Clinic
02.2009 - 08.2021

Health Unit Coordinator

Maranatha Care Center
09.1999 - 02.2018

Bachelor of Science - Medical Administration Management

DeVry University

Associate of Science - Medical Billing And Coding

Bryan University

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Wendy Cox