Wendy Crow
Imbler
Summary
Dynamic administrative professional with a proven track record at Imbler School District #11, excelling in data entry and customer service. Adept at enhancing operational efficiency through effective problem-solving and meticulous records management. Recognized for streamlining processes and fostering strong relationships, ensuring a positive work environment and outstanding support for colleagues and clients alike.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
38
38
years of professional experience
Work History
Elementary Administrative Assistant
Imbler School District #11
08.1996 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
Servicer
Trans Alliance
10.1995 - 08.1996
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Confirmed excellent customer service by quickly resolving customer concerns.
Sales Secretary
Fleetwood Mfg
02.1987 - 07.1992
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Enhanced team collaboration with regular communication and sharing of best practices among sales staff.
- Maintained comprehensive knowledge of products and services to effectively address client needs and concerns.
- Strengthened relationships with key clients through attentive follow-up and excellent customer service.
- Facilitated smooth transactions by accurately processing sales orders and maintaining organized records.
- Delivered exceptional administrative support by managing correspondence, filing systems, and office supply inventory efficiently.
Education
BBA - Secretarial
Blue Mt. Community College
Pendleton, OR05-1982
Skills
- Data entry
- Computer skills
- Administrative support
- Time management
- Microsoft Excel
- File organization
- Clerical support
- Critical thinking
- Strong problem solver
- Data organization
- Records management
- Documentation and reporting
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of state reporting.
- Positioned as key team member to transfer SIS systems to reports from hard copy into new digital database.
- Oversee fundraising efforts to accomplish goals and expenditures of projects.
- Managed inventory and office budgeting for supplies for small school district.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and staff.
Timeline
Elementary Administrative Assistant
Imbler School District #11
08.1996 - Current
Servicer
Trans Alliance
10.1995 - 08.1996
Sales Secretary
Fleetwood Mfg
02.1987 - 07.1992
BBA - Secretarial
Blue Mt. Community College
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