Wendy Cuevas
National City,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Housekeeping Office Supervisor
Hotel del Coronado, Curio Collection by Hilton
San Diego , CA
10.2020 - Current
- Training staff on cleaning procedures, making sure all rooms and public areas for the guests are clean.
- Inspecting guest room areas after they have been cleaned by a housekeeper to ensure quality standards.
- Coordinated with other departments to ensure smooth operations.
- Respond to guest inquiries, and resolve guest complaints.
- Manage contract labor and laundry invoices.
- Trained room attendants, office staff, and managers in the implementation of the REX system.
- Managed payroll processing functions for all employees in the department.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
Housekeping Cordinator
Hotel del Coronado, Curio Collection by Hilton
San Diego, CA
04.2020 - 09.2025
- Do the housekeeping opening, assigning room attendants sections, and highlight the VIPs and special requests on the assignment sheets.
- Coordinated daily operation between housekeeping, front desk, and maintenance to enhance guest satisfaction.
- Respond to all incoming calls and handle requests, issues, and complaints to provide quality service.
- Provided guidance and support to team members in order to complete projects on time.
Housekeeping Supervisor
Hotel del Coronado, Curio Collection by Hilton
San Diego , CA
05.2018 - 03.2020
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, and other common areas.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Education
GED -
Chula Vista Adult School
San Diego, CASkills
- Leadership
- Organizational
- Time Management
- Communication
- Customer Service
- Scheduling
- Employee training
- Problem solving
- Work under pressure
- Team enviroment
Timeline
Housekeeping Office Supervisor
Hotel del Coronado, Curio Collection by Hilton
10.2020 - Current
Housekeping Cordinator
Hotel del Coronado, Curio Collection by Hilton
04.2020 - 09.2025
Housekeeping Supervisor
Hotel del Coronado, Curio Collection by Hilton
05.2018 - 03.2020
GED -
Chula Vista Adult School
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