Wendy Cunningham
Decherd,TN
Summary
Seasoned RN with a robust background in case management and wound care, notably at Compassus Hospice. Excelled in healthcare regulations and patient advocacy, enhancing care coordination and patient outcomes. Demonstrated exceptional interpersonal skills and clinical judgment, leading teams to meet high-quality care standards. Skilled in direct patient care and HIPAA compliance, with a focus on improving patient well-being.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
RN Case Manager
Compassus Hospice
11.2022 - 01.2025
- Educated patients and caregivers on healthcare protocols and processes.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Educated family members and caregivers on patient care instructions.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed caseload of Hospice patients of 18-30 patients
RN Supervisor; Wound Care/Infection Control Nurse
NHC Nursing Home
04.2020 - 11.2022
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Onboarded new employees through orientation meetings and training sessions.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Inventoried medications, supplies and equipment and distributed stock to patients.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with facility staff and families to assess and meet individual needs.
- Developed policies and procedures for effective wound care.
- Established and maintained effective communication with staff, physicians to promote high quality patient care.
- Ordered all wound care supplies and kept check on inventory levels.
- Evaluated facility-onset and healthcare-acquired infections by conducting root cause analysis.
- Set clear policies to improve success of infection control measures in departments.
- Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.
- Implemented emergency actions for especially virulent or widespread infections.
- Continuously maintained proper safety and took precautionary measures to avoid spread of disease and infection.
- Coordinated successfully and with full compliance to prevent infections according to facility and Joint Commission standards.
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Developed effective training programs to help staff understand and implement critical protections.
- Educated family members and caregivers on patient care instructions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted wound care treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed wound care and infection control for a 90 bed facility
- Supervised nursing units in a 122 bed facility
RN
TrustPoint Hospital
10.2017 - 08.2018
- Monitored patient reactions to drugs and carefully documented findings.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Managed care from admission to discharge.
- Administered medications and treatments as prescribed by physicians.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Offered exceptional care and support to individuals recovering from drug and alcohol detox.
- Recorded details regarding therapies to keep patient charts updated.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Evaluated patient histories, complaints, and current symptoms.
- Performed nursing duties on a drug and alcohol detox/medical unit of 10 patients with one other nurse
Travel Registered Nurse
The Right Solutions Healthcare
06.2017 - 09.2017
- Administered medications and treatment to patients and monitored responses.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Managed patients recovering from medical or surgical procedures.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Performed med/surg nursing with a patient load from 6-8 people
Travel Registered Nurse
TNAA
03.2017 - 05.2017
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Improved patient well-being by offering advice on preventive health measures.
- Educated patients, families and caregivers about conditions and treatments.
- Educated family members and caregivers on patient care instructions.
- Recorded details regarding therapies to keep patient charts updated.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
- Assisted MD in clinical setting of 8 rooms
RN, Medical-Surgical:PCU
DCH Northport Medical Center
02.2016 - 03.2017
- Provided direct patient care, stabilized patients, and determined next course of action.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Monitored patient reactions to drugs and carefully documented findings.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatments as prescribed by physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Evaluated patient histories, complaints, and current symptoms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed Med/Surg; PCU nursing with patient load of 6-8
Relationship Manager; Executive Assistant
Snyder's Automotive Service
09.2015 - 12.2015
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Created and managed office systems to efficiently deal with documentation.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Assisted owner in starting up a new business; Assisted in office decor, computer systems, advertising and hiring of new employees. Established relationships with customers and vendors. Assisted President of company marketing, contractors, etc during every day business.
Phlebotomist
American Health Associates Inc.
06.2011 - 06.2014
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified proper storage and transportation of specimens to laboratories.
- Managed approximately 50-100 incoming calls, emails per day from customers and vendors
Phlebotomist
Middle Tennessee Medical Center
07.2009 - 08.2011
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples for morning draw of 60-100 patients
Education
Associate of Science - Nursing
Tennessee State University
Nashville, TN01-2014
No Degree - Phlebotomy Certificate
Tennessee Technology Center
Murfreesboro, TN12-2008
Skills
- Update electronic charts
- Critical thinking
- Physical assessment
- Effective communication
Timeline
RN Case Manager
Compassus Hospice
11.2022 - 01.2025
RN Supervisor; Wound Care/Infection Control Nurse
NHC Nursing Home
04.2020 - 11.2022
RN
TrustPoint Hospital
10.2017 - 08.2018
Travel Registered Nurse
The Right Solutions Healthcare
06.2017 - 09.2017
Travel Registered Nurse
TNAA
03.2017 - 05.2017
RN, Medical-Surgical:PCU
DCH Northport Medical Center
02.2016 - 03.2017
Relationship Manager; Executive Assistant
Snyder's Automotive Service
09.2015 - 12.2015
Phlebotomist
American Health Associates Inc.
06.2011 - 06.2014
Phlebotomist
Middle Tennessee Medical Center
07.2009 - 08.2011
Associate of Science - Nursing
Tennessee State University
No Degree - Phlebotomy Certificate
Tennessee Technology Center
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