Front Desk Coordinator II and with extensive experience in office support, patient coordination, and financial management. Skilled in payment collection, appointment scheduling, and maintaining accurate records. Highly efficient and detail-oriented, ensuring exceptional customer service and smooth operational workflow.
Prepare for the day by running daily collection reports in order to collect past due payments. Filter through emails and TEAMS messages. Confirm appointments for the following day. Greet patients in a positive manner. Check them in and out, schedule appointments, assist new patients with collecting all necessary documents needed for the appointment.
Collect various forms of payments and post to ledgers, print receipts.
Submit tickets through SDU for necessary adjustments on accounts to be done for various reasons such as payment adjustments, reversals, reworks on accounts, etc.
Prepare AAO transfer paperwork for patient's that are transferring to other SD locations or practices outside of SD.
Use Gaidge software to email new patient paperwork to potential patient's, collect and enter into charts accurately.
Verify insurance on new patient's if needed, update patient information on a daily basis such as change in address, new contact numbers, etc.
Maintain patient charts by adding pertinent information when necessary.
Maintain a clean and welcoming lobby for our patients as well as everyone that enters.
Daily responsibilities included bookkeeping, payroll, scheduling, purchasing and receiving. Corresponding with vendors to obtain pricing, quotes, bids, etc.
Prepared and completed reports for the district business office.
Responsible for all funds that came in from staff and students, receipting them and making daily deposits.
Additional duties included answering multiple phone lines, filing, faxing, copying and assisting faculty.
Responsibilities included bookkeeping, personnel staffing, scheduling, purchasing and payroll. Handled daily correspondence, monthly newsletters and fundraisers.
General daily duties included filing, faxing, greeting parents, supervising students and general office management.
I also served as a liaison between the students, parents, staff, administration and community.
Responsibilities included calling, and making arrangements with and accepting various types of payments on accounts from delinquent credit card holders.
Researched credit bureaus, directories, etc. to establish contact with delinquent card holders that could not be located through phone or mail contact.
Coordinated efforts to assist legal department with bankruptcy clients.
Responsible for updating customer information as necessary.
General duties included filing, faxing, scheduling and answering multiple phone lines. Maintained customer service and customer relations.