Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Wendy Curtis

Parkersburg,WV

Summary

Accomplished Director of Production and Warehousing at SW Resources, adept in strategic planning and people management. Enhanced team collaboration, boosting morale and retention, while optimizing operations for increased efficiency. Skilled in fostering innovation and developing high-performing teams, significantly improving project outcomes and client satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Director of Production and Warehousing

SW Resources
06.2020 - 07.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Assistant Store Manager

Family Farm and Home
06.2017 - 01.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Restore Manager

Habitat for Humanity
07.2015 - 06.2017
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Receiving/Merchandise Control Manager

Sears Holdings Company
10.2006 - 07.2015
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Education

No Degree - Biology/Education

West Virginia University At Parkersburg
Parkersburg, WV

Associate of Science - Biology

Ohio Valley University
Vienna, WV

High School Diploma -

Weir High School
Weirton, WV

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Creativity and Innovation
  • Staff Management
  • Staff Development
  • Contract and Vendor Management
  • Business Development
  • Fundraising Events
  • Non-profit management
  • Staff training/development

Timeline

Director of Production and Warehousing

SW Resources
06.2020 - 07.2024

Assistant Store Manager

Family Farm and Home
06.2017 - 01.2020

Restore Manager

Habitat for Humanity
07.2015 - 06.2017

Receiving/Merchandise Control Manager

Sears Holdings Company
10.2006 - 07.2015

No Degree - Biology/Education

West Virginia University At Parkersburg

Associate of Science - Biology

Ohio Valley University

High School Diploma -

Weir High School

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