Wendy Curvin
Leader-Executive Assistant-HR
Pell City,AL
Summary
I have been described as dedicated, dependable, branded and fun-loving. As an Executive Assistant I am good at learning and anticipating needs. As a mid-level Manager my team considers me a Leader. Human Resources is my passion and my talent lies particularly in the areas of Training, Talent Development, Culture and Employee Engagement.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Team Lead Supervisor
Icario Health
Birmingham, AL
07.2022 - Current
- Create, implement, and support positive change within the department
- Hires, trains, coaches, disciplines, and terminations of employees in compliance with HR standards
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted team performance by developing customer service training materials and conducting service training.
CSR
ChipRewards, Inc
11.2020 - 07.2022
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Executive Assistant
Royal Foods Company, Inc
Pell City, AL
04.2007 - 10.2020
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
- Led staff and vendors in providing high level of service for owner and guests.
- Filed paperwork and organized computer-based information.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Screened personal and business calls and directed to appropriate party.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
Executive Assistant
Red Diamond, Inc
Birmingham, AL
10.2006 - 04.2007
- Planned and Hosted Food Shows, implement/manage marketing programs for vendors, provide administrative support to sales managers, buyers and sales reps, served as back up to customer service
- Accomplishments include (but not limited to) Creating fliers for customers for food shows using Publisher, created a Menu program to add revenue and offer additional services to restaurants.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree - Human Resources Management
Coursera Internet
Minneapolis, MN 06.2018 - 11.2018
High school - Studies
Pell City High School
08.1987 - 05.1991
Skills
Priority management
Staff Management
Training and mentoring
Team Building
Operations management
Critical Thinking
Flexible and Adaptable
Business administration
Accomplishments
- Collaborated with team of 5 in the development of an attendance policy for our department.
- Developed a SharePoint Site for our department with accuracy and efficiency.
- Supervised team of 12-18 staff members.
- Created an AI Chatbot for our Department to assist associates by answering questions and walk them through processes.
Timeline
Team Lead Supervisor
Icario Health
07.2022 - Current
CSR
ChipRewards, Inc
11.2020 - 07.2022
No Degree - Human Resources Management
Coursera Internet
06.2018 - 11.2018
Executive Assistant
Royal Foods Company, Inc
04.2007 - 10.2020
Executive Assistant
Red Diamond, Inc
10.2006 - 04.2007
High school - Studies
Pell City High School
08.1987 - 05.1991