Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Wendy Curvin

Wendy Curvin

Leader-Executive Assistant-HR
Pell City,AL

Summary

I have been described as dedicated, dependable, branded and fun-loving. As an Executive Assistant I am good at learning and anticipating needs. As a mid-level Manager my team considers me a Leader. Human Resources is my passion and my talent lies particularly in the areas of Training, Talent Development, Culture and Employee Engagement.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Team Lead Supervisor

Icario Health
Birmingham, AL
07.2022 - Current


  • Create, implement, and support positive change within the department
  • Hires, trains, coaches, disciplines, and terminations of employees in compliance with HR standards
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Boosted team performance by developing customer service training materials and conducting service training.

CSR

ChipRewards, Inc
11.2020 - 07.2022


  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Implemented and developed customer service training processes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Executive Assistant

Royal Foods Company, Inc
Pell City, AL
04.2007 - 10.2020
  • Handled incoming and outgoing mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Coordinated events and worked on ad hoc projects.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Filed paperwork and organized computer-based information.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Screened personal and business calls and directed to appropriate party.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Created and managed office systems to efficiently deal with documentation.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Used advanced software to prepare documents, reports, and presentations.
  • Handled confidential and sensitive information with discretion and tact.

Executive Assistant

Red Diamond, Inc
Birmingham, AL
10.2006 - 04.2007
  • Planned and Hosted Food Shows, implement/manage marketing programs for vendors, provide administrative support to sales managers, buyers and sales reps, served as back up to customer service
  • Accomplishments include (but not limited to) Creating fliers for customers for food shows using Publisher, created a Menu program to add revenue and offer additional services to restaurants.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

No Degree - Human Resources Management

Coursera Internet
Minneapolis, MN
06.2018 - 11.2018

High school - Studies

Pell City High School
08.1987 - 05.1991

Skills

Priority management

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Accomplishments

  • Collaborated with team of 5 in the development of an attendance policy for our department.
  • Developed a SharePoint Site for our department with accuracy and efficiency.
  • Supervised team of 12-18 staff members.
  • Created an AI Chatbot for our Department to assist associates by answering questions and walk them through processes.

Timeline

Team Lead Supervisor

Icario Health
07.2022 - Current

CSR

ChipRewards, Inc
11.2020 - 07.2022

No Degree - Human Resources Management

Coursera Internet
06.2018 - 11.2018

Executive Assistant

Royal Foods Company, Inc
04.2007 - 10.2020

Executive Assistant

Red Diamond, Inc
10.2006 - 04.2007

High school - Studies

Pell City High School
08.1987 - 05.1991

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Wendy CurvinLeader-Executive Assistant-HR