Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Cusick

Middletown,USA

Summary

Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possesses excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.

Overview

11
11
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

Schneider Electric
03.2018 - Current
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Conducted orientation sessions for new hires to review company policies and procedures.
  • Served as an initial point of contact for general questions about Human Resources policies and procedures.
  • Assisted with payroll processing by verifying time cards, calculating wages, monitoring vacation accruals, and updating payroll records.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Organized various events such as team building activities or holiday parties.
  • Prepared badges, passes and identification cards and performed other security-related duties.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

ADMINISTRATIVE ASSISTANT TO PROJECT MANAGER

Gemma Power Systems LLC
02.2016 - 03.2018
  • Supported superintendents with report preparation and various duties.
  • Reviewed and updated project drawings and specifications.
  • Assisted payroll with the processing of new employee paperwork, managed office supply inventory.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Served as the primary point of contact for facilitating operational and administrative inquiries.
  • Maintained office inventory by assisting with supply orders.
  • Built and maintained relationships with vendors and other external contacts.
  • Coordinated the dispatch of trucks for material transportation and organized project documentation to ensure timely delivery within budget constraints.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Organized company events to enhance team cohesion, coordinating logistics , catering charity events for over 600 participants.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

HR ASSISTANT

Bel Flex-(Temp Agency) -AK Steel
09.2015 - 02.2016
  • Supported the day-to-day operations of HR functions and duties.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Responded to employee questions regarding logins, resetting passwords as needed.
  • Answered questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
  • Administered and scored applicants an employee aptitude assessment test.
  • Processed and reviewed employment applications to evaluate the qualifications and eligibility of applicants.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Managed confidential employee records, safeguarding personal and professional information.
  • Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.

LEGAL DEPT-BILLING SPECIALIST

William Lea
12.2014 - 09.2015
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Worked with team members and leadership to identify and develop process improvements.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding..
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Reconciled financial accounts using Secondary interface for clients or insurance companies deciding which interface to use for invoices and insurance claims on “Middleware” System for large law firm.
  • Detail daily reports from software system to pull up claims, and search claim numbers.
  • Monitor DM containing all of the emails from the lawyers and firm to ensure claim number accuracy and status in relation to other claims.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Audited and corrected billing and posting documents for accuracy.
  • Excellent organization and multitasking skills used due to managing claims over forty websites.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Education

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT
11-2027

Skills

  • Organizational Skills
  • Office Management
  • AR/AP
  • Computer Skills
  • New Hire Training
  • Multitasking Abilities
  • Customer Service
  • Expense Reporting
  • Human Resources
  • Cross-functional Coordination
  • Data entry
  • Office administration

Timeline

ADMINISTRATIVE ASSISTANT

Schneider Electric
03.2018 - Current

ADMINISTRATIVE ASSISTANT TO PROJECT MANAGER

Gemma Power Systems LLC
02.2016 - 03.2018

HR ASSISTANT

Bel Flex-(Temp Agency) -AK Steel
09.2015 - 02.2016

LEGAL DEPT-BILLING SPECIALIST

William Lea
12.2014 - 09.2015

Bachelor of Science - Human Resources Management

Western Governors University

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