Wendy Dancause
Blackstone,Massachusetts
Summary
Over 25 years of hands-on Retail Service management with strong organizational, interpersonal and communication skills. Effective team builder with proven leadership ability. Analytical and detail oriented while proactively working in a fast-paced diversified team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Manager II
Sodexo
Waltham, Massachusetts
01.2023 - Current
- Oversee 3-unit concepts, which include concessions, c-store and in-house brand
- Manage over 20 hourly union associates
- Generating over $1M+ in sales
- Motivate, coach, mentor and develop frontline staff
- Provide stellar customer services
- Ensure company food and physical safety programs and standards are followed
- Conduct retail brand standard audits (in-house and national brands)
- Maintain integrity of retail branded concept standards
- Manage the opening and closing the operation as well as daily retail food service operations
- Ensure all needed signage is in place
- Maintain all product merchandising, marketing, and ordering standards are in place.
Assistant General Manager
CommCan Inc.
Rehoboth, Massachusetts
01.2022 - Current
- Managed 20+ full time dispensary agents and 3 supervisors while providing excellent customer service following all policies established by the company and state regulatory agencies
- While maintaining knowledge of all products and strains
- Provide leadership to all departments to ensure all operations are functioning
- Communicate with other management team about the daily operations of the business
- Oversee all areas of the business, including cash handling for both opening and closing shifts, security checks, inventory, inventory audits, POS system, scheduling, deliveries, payroll, and HR
- Create a fun, positive, and professional team atmosphere
- Listen to customer and staff feedback to help make positive changes to the business
- Market and promote in store all price drops and specials for the week
- Market all accessories in display cases
- Help recruit, train and develop a successful team.
Dispensary Supervisor
CommCan Inc.
Rehoboth, Massachusetts
01.2021 - 01.2022
- Supervised 20 full time dispensary agents
- Assist with monitoring and maintaining inventory level.
Dispensary Agent
CommCan Inc.
Rehoboth, Massachusetts
01.2020 - 01.2021
- Served customers with premium customer experience through excellent customer service.
Pre-school Teacher
Castle Hill Academy
Medfield, Massachusetts
01.2019 - 01.2020
- Manage and teach up to 10 children 2 to 4 years old on everything from how to dress themselves to developmentally appropriate activities
- These activities include interactions with their peers and their teachers as well as preparing them for school (i.e.: reading, science, art, math and problem-solving skills).
Food Service Director
Compass Group
Rhode Island & Massachusetts, United States
01.2013 - 01.2017
- Managed 4 supervisors and 8 associates in two cafeterias’: Amgen, West Greenwich, RI (from 2013) and Amgen, Cambridge, MA (from 2015)
- Responsible for the overall direction, coordination, and profit/loss of these accounts
- Established cost and quality standards to ensure superior service while maximizing profits
- Generated $2.5M+ in sales
- Developed short term and long term financial and operational plans for the unit
- Implemented and maintained sales and marketing programs
- Established and upheld a proactive human resource function to ensure employee motivation, training/development, wage/benefit and labor compliance regulations
- Applied preventative maintenance programs to protect the assets of the unit
- Directed and participated in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation, safety and portion control (meeting HACCP and OSHA guidelines)
- Trained associates in proper execution of their job duties
- Determined work procedures, prepared work schedules, and expedited workflow (SOP’s)
- Utilized company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
Retail Manager III/Assistant General Manager
Compass Group
Boston, Massachusetts
01.2011 - 01.2013
- Directed the operation of the restaurant, under the direction of the General Manager
- Managed 12 employees generating $1M+ of retail sales
- Attained monthly financial goals while controlling costs
- Developed and managed appropriate goals and action plans to meet and/or exceed established client expectations
- Assessed the production, safe handling and quality of all food prepared and distributed to ensure that it was consistent with MHFS policy and procedures
- Complied with federal, state and local health and sanitation regulations
- Communicated effectively with all team members
- Completed and posted work schedules for management and supervisory personnel to ensure adequate coverage
- Completed all daily, weekly or monthly reports on a timely basis meeting all deadlines.
Retail Manager II
Compass Group
Worcester, Massachusetts
01.2006 - 01.2011
- Managed 9 direct and 17 part time employees generating $900+K of retail sales
- Attained monthly financial goals while controlling costs
- Ensured compliance with all Regulatory Agencies
- Minimized Loss Prevention/Shrinkage by closely monitoring inventory, conducting cashier audits and insured all procedures were being followed
- Responsible for hiring, training and motivating employees
- Retail Marketing Champion
- Co-Lead Monthly RMC Conference Calls with North East Region
- Retail support for new accounts.
Education
Early Childcare Education program -
MassBay Community College
01.2021
Executive Assistant Program -
Katherine Gibbs School
01.1997
Skills
- Human Resource Management
- Loss Prevention
- Production & Inventory Control
- Budget Ownership
- Training & Development
- Customer Service
- Process Improvement
- Regulatory Compliance
- Marketing & Merchandising
- Strong Computer Skills
- Staff recruitment
- Inventory Control
- Cash Management
- Employee Scheduling
- Visual Merchandising
- Team Training
- Staff Management
- Quality Assurance
- Deposit Preparation
- Operations Management
- Budgeting and cost control
- Complaint resolution
- Client Account Management
Websites
Certification
- Preventing Workplace Harassment, 2014
- Morrison Management Training, 2007
- Loss Prevention, 2010
- Servsafe, 2024
- Diversity Awareness Training, 2006
Computer Experience
- Word
- Excel
- PowerPoint
- CPM
- EFinance
- MyFinance
- MyOrders
- Horizon
- Micro’s
- MyStaff
- Webtrition
- Catertrax
- IHarmony
- Salus
- Leaflogic
- Metrc
- I heart Jane
- Dispense
- Dutchie
Timeline
Retail Manager II
Sodexo
01.2023 - Current
Assistant General Manager
CommCan Inc.
01.2022 - Current
Dispensary Supervisor
CommCan Inc.
01.2021 - 01.2022
Dispensary Agent
CommCan Inc.
01.2020 - 01.2021
Pre-school Teacher
Castle Hill Academy
01.2019 - 01.2020
Food Service Director
Compass Group
01.2013 - 01.2017
Retail Manager III/Assistant General Manager
Compass Group
01.2011 - 01.2013
Retail Manager II
Compass Group
01.2006 - 01.2011
Early Childcare Education program -
MassBay Community College
Executive Assistant Program -
Katherine Gibbs School
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