Wendy D'Arcy
Somerset,CA
Summary
Versatile and dynamic professional with a proven track record at RE/MAX and extensive experience in massage therapy, real estate, and customer service. Excelled in stress relief massage and relationship building, significantly enhancing client satisfaction and loyalty. Demonstrated exceptional adaptability, strong manual dexterity, and a commitment to professional ethics, contributing to a 20% increase in repeat clientele.
Certified professional with strong background in therapeutic bodywork and wellness practices. Demonstrated ability to adapt techniques to meet individual client needs, ensuring optimal results and satisfaction. Strong collaborative skills with focus on achieving team goals and maintaining flexible approach to dynamic environments. Known for deep knowledge of anatomy, proficiency in various massage modalities, and calming demeanor that fosters client trust and relaxation.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Certified Massage Therapist
Self-employed
05.2023 - Current
- Assisted in the development of new spa services and treatment protocols to enhance the overall menu offerings.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Provided exceptional customer service while addressing client concerns or special requests throughout the entire treatment process.
- Increased repeat clientele by maintaining strong communication skills and building rapport with clients.
Sales Associate
Self Employed Web
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Licensed Real Estate Agent
RE/MAX
10.2020 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
Home Stager
Richard Hoon Designs and Home Staging
05.2017 - 03.2019
- Coordinated logistics for moving furniture and accessories between storage facilities or directly to properties as needed.
- Managed project timelines effectively, ensuring timely completion of all home staging tasks.
- Developed strong relationships with vendors for efficient procurement of furniture and decorative pieces at discounted prices.
- Helped clients achieve faster home sales and higher offers by providing expert advice on property presentation and curb appeal improvements.
Adult Care Provider
Self Employed Services
09.2011 - 03.2019
- Collaborated with healthcare professionals to develop comprehensive care plans for optimal patient outcomes.
- Promoted mental health through engaging recreational activities that stimulated cognitive function while providing enjoyable experiences for patients.
- Navigated complex ethical dilemmas with sensitivity, always prioritizing the best interests of the patient and their loved ones.
- Proactively addressed potential issues by regularly monitoring patients'' physical and emotional states, adjusting care plans as needed to ensure optimal wellbeing.
- Ensured safety and comfort, performing routine checks on patients throughout the day.
- Improved patients'' quality of life with personalized care plans addressing physical, mental, and emotional needs.
- Coordinated transportation arrangements for medical appointments or other necessary outings, ensuring punctual arrival at destinations while minimizing stress levels during travel transitions.
- Assisted with personal hygiene tasks, maintaining dignity and respect while promoting self-care abilities when possible.
- Managed challenging behaviors calmly using de-escalation techniques that prioritize patient safety while fostering trust-building relationships.
- Adapted care strategies to accommodate changing health conditions or preferences, remaining flexible while maintaining a consistent level of quality care.
- Reduced caregiver stress for families by offering reliable support and assistance with daily activities.
- Oversaw daily living tasks such as meal preparation, laundry, and housekeeping to maintain a clean and welcoming environment for patients.
- Supported patients in maintaining mobility through gentle exercise routines and regular movement encouragement.
- Developed strong rapport with each patient by actively listening and responding empathetically to their unique stories and experiences.
- Communicated effectively with family members regarding patient progress, concerns, or changes in care plan requirements.
- Enhanced patient well-being by providing compassionate and attentive care tailored to individual needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
House Mother
Self-employed
07.1989 - 01.2016
- Managed household finances responsibly, ensuring adequate funds for necessities and special events.
- Developed life skills programs for residents, including budgeting, cooking, and time management.
- Provided emotional support during difficult times, helping residents navigate personal challenges.
- Coordinated transportation arrangements for school activities, appointments, and other outings as needed.
- Organized group activities to promote bonding and teamwork among residents.
- Served as a positive role model by consistently demonstrating responsible behavior and decision-making skills.
- Maintained a clean and organized house by delegating chores and supervising daily tasks.
- Enhanced residents'' well-being by creating a safe and nurturing living environment.
- Promoted physical wellness by encouraging regular exercise routines or participation in extracurricular sports.
- Established strong relationships with residents, fostering open communication and trust.
- Mentored young adults on appropriate social etiquette during formal events or gatherings outside of the residence.
- Implemented clear rules and expectations for resident conduct while maintaining fairness in disciplinary actions when necessary.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
Certified Massage Therapist
Self-employed/ Chiropractors Office
02.1996 - 05.1998
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Monitored client progress and adjusted massage techniques to best meet individual needs.
Education
High School Diploma -
Miramonte
Orinda, CA06-1982
Skills
- Swedish massage
- Deep tissue massage
- Social skills
- Stress relief massage
- Trigger point massage
- Physical strength
- Hot stone massage
- Aroma therapy
- Reflective listening
- Administrative procedures
- Sports massage
- Range of motion improvement
- Prenatal massage
- Reflexology
- Anatomy
- Strong manual dexterity
- Body mechanics
- Professional ethics
- Continuing education
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Problem-solving
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Customer relationship building
- Excellent communication
- Massage techniques
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Cash handling
- Facial massage
- Relaxation techniques
- Relationship building
- Front desk management
- CPR certified
- Professionalism
- Aromatherapy and reflexology
- Scalp massage
Certification
Certified Massage Therapist
Licensed Real Estate Agent
Timeline
Certified Massage Therapist
Self-employed
05.2023 - Current
Sales Associate
Self Employed Web
03.2022 - Current
Licensed Real Estate Agent
RE/MAX
10.2020 - Current
Home Stager
Richard Hoon Designs and Home Staging
05.2017 - 03.2019
Adult Care Provider
Self Employed Services
09.2011 - 03.2019
Certified Massage Therapist
Self-employed/ Chiropractors Office
02.1996 - 05.1998
House Mother
Self-employed
07.1989 - 01.2016
High School Diploma -
Miramonte
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