Wendy Davis
Willcox,AZ
Summary
Communicative Purchasing Agent with seven-year background in procurement, evaluating material and services of suppliers and manufacturers. Energetic and hardworking individual with a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised. Hardworking employee with customer service, multitasking abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Purchasing Agent
Sulphur Springs Valley Electric
350 N Haskell Ave, Arizona
07.2014 - 02.2021
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Sourced new vendors for purchasing needs.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Prepared purchase orders and sent to distributors and suppliers.
- Worked with operation managers to develop consistent service levels across locations.
- Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
- Performed regular price comparisons between different suppliers for similar items.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Trained purchasing clerks and buyers.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
- Collaborated with other departments to ensure materials were purchased in a timely manner.
- Reviewed invoices for accuracy prior to processing payments.
- Identified opportunities for improvement in existing processes related to purchasing activities.
- Attended events, shows and exhibitions to network with vendors and view new products.
- Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
- Investigated damaged or defective items shipped from suppliers before approving payment.
Customer Service Representative
Sulphur Springs Valley Electric
Sierra Vista, AZ
12.1999 - 07.2014
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Improved customer service wait times to mitigate complaints.
Education
GED -
Cochise College
Sierra Vista, AZ08.1999
Additional Information
- 21 plus years of continued service with SSVEC
- Received 20plus years of Safety and Distinguished Service Award
Timeline
Purchasing Agent
Sulphur Springs Valley Electric
07.2014 - 02.2021
Customer Service Representative
Sulphur Springs Valley Electric
12.1999 - 07.2014
GED -
Cochise College
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