Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Dawson

Central Lake

Summary

Dynamic Assistant to the Medical Control Manager, skilled in team leadership and complex problem-solving. Successfully enhanced operational protocols and trained staff, driving significant improvements in patient care. Recognized for fostering a collaborative environment and implementing effective education programs for ALS and BLS providers, ensuring adherence to MCA standards.

Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Area EMS Manager - Mackinac Island

Cheboygan Life Support Systems INC
04.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patients.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Trained existing employees to maximize team agility and performance.
  • Leveraged data and analytics to make informed decisions and drive patient improvements.

Assistant to Medical Control Manager

Munson HealthCare, Northwest Regional MCA
01.2018 - 04.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests and providers in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of Medical Control operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Collaborated effectively with cross-functional teams to achieve improved protocols in a timely manner.

Education

Paramedic Certification - Paramedicine

North Central Michigan Collage
Petoskey
05-2001

Skills

  • Working within the MCA I was responsible for monitoring providers protocol adherience
  • Team leadership - Held orientations for BLS and ALS providers to ensure they were up to date on MCS protocols and procedures
  • Time management - proposed protocol changes, researched, designed and implemented education for :
  • Basic providers draw and giving IM mediations
  • Changing EMS system from D50 dextrose IV push to 10%
  • dextrose infusion
  • Worked directly with Dr Robert Smith on Ketamine
  • education for all ALS providers
  • Complex Problem-solving
  • Goal setting

Certification

  • Licensed Michigan Paramedic 2002 - Current
  • Licensed Michigan Paramedic Instructor/Coordinator 2006- Current
  • AHA instructor /Coordinator- ACLS, PALS, BLS, PEARS
  • TRAUMA instructor/Coordinator - PHTLS and ITLS
  • Fire Fighter I & II with Hazmat Operations
  • FEMA ISO: 100, 200, 700, 800, Management 300, & 400
  • Northwest Regional Fie Training Center NAEMT programs Administration and Instructor/Coordinator ; Pre-Hospital Trauma Life Support and Tactical Emergency Combat Care


Timeline

Area EMS Manager - Mackinac Island

Cheboygan Life Support Systems INC
04.2020 - Current

Assistant to Medical Control Manager

Munson HealthCare, Northwest Regional MCA
01.2018 - 04.2020

Paramedic Certification - Paramedicine

North Central Michigan Collage

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