Wendy Decker
Fishers,United States
Summary
Seasoned leader with a proven track record at BESTAFF, adept in strategic planning and team leadership. Excelled in enhancing operational efficiency and spearheading business development, achieving significant performance improvements. Skilled in recruitment and compliance, demonstrating exceptional problem-solving abilities and interpersonal communication.
Overview
30
30
years of professional experience
Work History
Branch Manager
BESTAFF
, United States
09.2024 - Current
- Lead the day-to-day operations of the branch office, overseeing a team of employees
- Hire, train, and develop full-time staff, establishing challenging goals and objectives for performance
- Drive business development efforts by creating new customer contacts and maintaining existing relationships
- Ensure compliance with federal and state regulations, managing all operational activities in adherence to policies
- Monitor and assess branch performance, implementing strategies for continuous improvement
- Skills: Business Development, Team Leadership, Compliance, Recruitment, Training, Operations Management, Strategic Planning
Practice Manager of Operations
Heartland Dental
Traders Point, United States
07.2023 - 09.2024
- Managed clinical and operational functions to enhance patient experience and retention
- Led marketing initiatives and coordinated with doctors to meet office performance goals
- Developed action plans with the team to optimize productivity, case acceptance, and patient reappointment's
- Monitored financial performance, collaborating with doctors to meet annual and quarterly goals
- Ensured adherence to OSHA standards and maintained a focus on safety and regulatory compliance
- Skills: Operations Management, Team Coordination, Marketing Strategy, Financial Management, Patient Care, Compliance
PROMAN Staffing USA
, United States
02.2023 - 07.2023
- Led and managed a team of recruiters and on-site supervisors to ensure effective service delivery
- Oversaw staff scheduling, payroll processing, and inventory management
- Fostered strong relationships with clients, ensuring service quality and supporting the sales team in acquiring new business
- Developed and executed strategies to meet staffing goals and operational performance targets
- Ensured branch compliance with health and safety standards
- Skills: Recruitment, Payroll Management, Client Relationship Building, Team Management, Operations Planning, Compliance
Recruiting Manager
Tendercare Home Health Services, Inc.
Indianapolis, IN
04.2022 - 02.2023
- Managed recruitment strategies for nurses and Home Health Aides in a high-demand healthcare environment
- Worked closely with senior leadership to align staffing with operational needs and business goals
- Utilized multiple recruitment platforms to source candidates and build strong pipelines
- Led HR functions, including onboarding, compliance with state guidelines, and team development
- Established partnerships with local community organizations and educational institutions for talent acquisition
- Skills: Recruiting, Team Leadership, Onboarding, HR Compliance, Talent Sourcing, Strategic Planning
Multi-Site Hospital Manager
NVA
Orlando, FL
06.2021 - 04.2022
- Oversaw the operations of two veterinary hospitals, collaborating with veterinarians to drive patient care excellence
- Managed labor costs, scheduling, and budget planning to ensure financial efficiency
- Developed goals and action plans for staff development and hospital performance improvement
- Promoted best practices and identified opportunities for operational enhancements
- Fostered positive relationships between the two hospital teams to ensure consistency and quality of service
- Skills: Operations Management, Budget Planning, Staff Development, Healthcare Management, Customer Service, Financial Oversight
Account Manager
Amazon
Indianapolis, IN
07.2020 - 06.2021
- Managed high-volume recruitment for client locations across multiple US markets
- Led virtual recruiting teams, partnering with sourcing and marketing to ensure client hiring and compliance needs were met
- Developed and nurtured strong client relationships to meet hiring targets for entry-level roles
- Tracked performance via KPIs and reporting, identifying opportunities for continuous improvement
- Provided training, feedback, and development plans to staff to ensure success in interviews and hiring processes
- Managed client reporting, pipeline management, market analysis, and strategic initiatives
- Conducted meetings with clients to review performance indicators and provide solutions to any trends or concerns
Director/Manager of Contingent and Quality Recruitment
MS Companies
Indianapolis, IN
09.2018 - 07.2020
- Managed recruitment and staffing fulfillment for multiple branches and internal/external customer needs
- Supervised and coached recruiters, onsite supervisors, and HR generalists to meet staffing and performance goals
- Maintained KPIs, prepared escalation reports, and collaborated with Delivery Leadership to ensure timely and efficient staffing
- Developed business opportunities and maintained customer relationships to drive revenue growth
- Ensured compliance with MS and customer-specific hiring/screening requirements
- Provided ongoing training and worked on performance improvement plans as needed
Group Facility Administrator
DaVita Inc.
Indianapolis, IN
06.2006 - 03.2018
- Managed daily operations for a team of 30 employees while overseeing the care of 100+ patients
- Handled HR functions including payroll processing, hiring, onboarding, performance development reviews, and terminations
- Ensured compliance with Joint Commission and State Board of Health guidelines
- Built strong relationships with physicians and hospital administration to support business operations and patient satisfaction
- Managed budget planning, P&L statements, and clinical outcomes to ensure efficient facility operations
Regional Director of Operations
Advantage Home Care
Muncie, IN
06.1995 - 12.2005
- Oversaw 10 home health offices in Indiana, managing operations and ensuring high-quality care
- Addressed customer feedback and maintained clear communication with team members to ensure expectations were met
- Developed and implemented operational policies, procedures, and strategic plans to support regional business goals
- Managed day-to-day office operations, including staffing, policy compliance, and service delivery
Education
HS Diploma -
New Castle, INSkills
- People Management: Leadership, coaching, and team development
- Recruitment & Staffing: End-to-end recruiting, high-volume hiring, interview management
- Customer Relationship Management: Building and nurturing client relationships, resolving concerns
- Strategic Planning: Performance analysis, continuous improvement initiatives, business expansion
- Reporting & Compliance: KPI tracking, reporting, and regulatory compliance management
- Problem Solving: Creative problem-solving, issue resolution, and operational efficiency
- HR & Payroll: Onboarding, HR policies, payroll processing, performance reviews
- Communication: Strong interpersonal and written communication skills
References
Available upon request.
Timeline
Branch Manager
BESTAFF
09.2024 - Current
Practice Manager of Operations
Heartland Dental
07.2023 - 09.2024
PROMAN Staffing USA
02.2023 - 07.2023
Recruiting Manager
Tendercare Home Health Services, Inc.
04.2022 - 02.2023
Multi-Site Hospital Manager
NVA
06.2021 - 04.2022
Account Manager
Amazon
07.2020 - 06.2021
Director/Manager of Contingent and Quality Recruitment
MS Companies
09.2018 - 07.2020
Group Facility Administrator
DaVita Inc.
06.2006 - 03.2018
Regional Director of Operations
Advantage Home Care
06.1995 - 12.2005
HS Diploma -
Similar Profiles
Herb HolderHerb Holder
Client Service Representative at Capital GroupClient Service Representative at Capital Group
Camryn SmithCamryn Smith
Barista & Barista Trainer at StarbucksBarista & Barista Trainer at Starbucks
Joseph JideonwoJoseph Jideonwo
Peer ACE Tutor at ACE Tutoring Center, Ohio State UniversityPeer ACE Tutor at ACE Tutoring Center, Ohio State University