Wendy Deckert
Rosemount,MN
Summary
Experienced leader with strong training and mentoring skills. Known for delivering exceptional customer service while maintaining confidentiality and ensuring accurate diagnostic testing. Ready to contribute to improved patient care and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Medical Laboratory Technician
M Health Fairview
Bloomington, MN
2011 - Current
- Primary trainer of new staff on protocols, EHR, safety standards, and equipment operation, ensuring proper knowledge for enhanced team efficiency.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Provided excellent customer service to patients by answering questions clearly while maintaining empathy for their concerns.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Optimized inventory management to ensure availability of necessary supplies without overstocking.
- Conducted laboratory tests and analyses to support accurate diagnosis and patient care through careful attention to detail and adherence to established protocols.
Accounts Manager
Better Health Chiropractic
Eagan, MN
1999 - 2011
- Utilized QuickBooks to maintain accurate records of accounts due and facilitate timely tax reporting.
- Reviewed, adjusted, and processed chiropractic invoices for accuracy.
Supervisor-Invoice Verification
LPS Default Solutions
Eagan, MN
2008 - 2010
- Oversaw a team of 10-12 employees, focusing on training new hires and facilitating continuous learning opportunities for the team.
- Oversaw queue management and staff monitoring to ensure adherence to timelines.
- Streamlined procedures and ensured accuracy in team productivity records.
- Facilitated effective problem-solving strategies for clients and vendors.
Medical Laboratory Technician
Fairview Eagan Clinic
Eagan, MN
1997 - 2007
- Delivered exceptional customer service to patients and families, ensuring satisfaction and support.
- Monitored and replenished inventory levels to ensure operational efficiency.
- Identified and traced quality control issues impacting laboratory results.
- Conducted laboratory tests and analyses to support accurate diagnosis and patient care.
Medical Laboratory Technician
Minneapolis Cardiology Associates
Minneapolis, MN
1995 - 1997
- Ensured exceptional customer service standards for patients and families.
- Conducted routine laboratory tests to assist in patient diagnosis and treatment plans.
- Oversaw inventory management and executed supply ordering processes.
- Participated in processing committees to enhance clinic operational procedures.
Medical Laboratory Technician
Trinity Medical Center
Minot, ND
1991 - 1995
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Performed routine maintenance and quality checks to ensure operational efficiency.
Lead Assistant
Eisenhower Medical Center
Rancho Mirage, CA
1988 - 1991
- Assisted in training and evaluating 10-12 employees to enhance team performance. Supervised daily operations to ensure smooth workflow. Supported team members in achieving their professional development goals.
- Executed clerical order entry, ensuring accurate triage of specimens and efficient processing.
Education
Associate of Science - Medical Laboratory Technician
Bismarck State College
Bismarck, NDSkills
- Training and mentoring
- Patient relations
- Inventory control
- Critical thinking
Timeline
Medical Laboratory Technician
M Health Fairview
2011 - Current
Accounts Manager
Better Health Chiropractic
1999 - 2011
Supervisor-Invoice Verification
LPS Default Solutions
2008 - 2010
Medical Laboratory Technician
Fairview Eagan Clinic
1997 - 2007
Medical Laboratory Technician
Minneapolis Cardiology Associates
1995 - 1997
Medical Laboratory Technician
Trinity Medical Center
1991 - 1995
Lead Assistant
Eisenhower Medical Center
1988 - 1991
Associate of Science - Medical Laboratory Technician
Bismarck State College