Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Degroot

Morrison,CO

Summary

Talented Revenue Cycle Supervisor oversees and optimizes Revenue Cycle billing, Knowledgeable about full revenue cycle process, including accounts receivables, payment posting and customer relations. Astute accounting professional with eye for detail. Hardworking and passionate job seeker with strong organizational skills, drive for excellence with many years in the Medical billing.

Overview

14
14
years of professional experience

Work History

Revenue Cycle Supervisor

SCA Health
02.2018 - Current
  • Strengthened team relationships and effectiveness with hands-on and motivational approach.
  • Created monthly schedules, maintained time records and submitted payroll with help of UKG. Completed bi-weekly payroll for 5 employees.
  • Optimized organizational systems for payment collections with TSI.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to Accounts receivable to step in to assist with various tasks whenever employee was absent or on vacation. Or anytime when needed to help our facilities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Work with my team on advancement within SCA. Giving them tools to help them achieve their goals.
  • Improved customer satisfaction by having my customer service representative help our patients with kindness.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to my manager when needed.
  • Trained, evaluated and challenged team of 5 team mates.
  • Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
  • credit card payments using Loyale from patients.

Accounts Receivable Specialist

Stapleton Pediatrics
01.2017 - 02.2018
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Responded to inbound inquiries regarding accounts and payments.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Coded Claims

Full Cycle Medical Billing

Foothills Family Practice
01.2013 - 02.2017
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Supported Management with special projects and additional job duties.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Coding claims

Accounts Receivable Specialist

Stapleton Pediatrics
01.2012 - 01.2013
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Responded to inbound inquiries regarding accounts and payments.

Manager

Sports Clips Hair Salon
01.2009 - 01.2012
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.

Education

Associate of Arts - Business Administration

University of Northern Colorado
Greeley, CO

Skills

  • Conflict Resolution Tactics
  • Continuous Improvement Process
  • Customer Accounts Management
  • Patient Account Management
  • Customer Satisfaction
  • Revenue Metrics Analysis
  • Revenue Cycle Management
  • Customer Service Management
  • Collections
  • Past Due Account Management
  • Revenue Performance

Timeline

Revenue Cycle Supervisor

SCA Health
02.2018 - Current

Accounts Receivable Specialist

Stapleton Pediatrics
01.2017 - 02.2018

Full Cycle Medical Billing

Foothills Family Practice
01.2013 - 02.2017

Accounts Receivable Specialist

Stapleton Pediatrics
01.2012 - 01.2013

Manager

Sports Clips Hair Salon
01.2009 - 01.2012

Associate of Arts - Business Administration

University of Northern Colorado

Similar Profiles

CREATE PROFILE
Wendy Degroot