Wendy De Leon Hernandez

Bilingual pediatric dental assistant

- Receptionist and Dental Assistant II

- Experience with checking in and out of patients.

- Experience making follow up and operative appointments

- Bilingual and offered Sapanish translation services when needed in and out of clinicals.

- Operated the phone line making appointments, answering questions and redirecting to the proper personel/department needed.

- Nitrous Oxide Certification, Radiation Certification, and Coronal Polishing Certification

- In the hygene bay, managed the schedule.

- Flushing of the lines.

- Completed sealants on primary and permanent teeth from age 2-15.

- When free time from bringing the patients in and out, was assigned to complete radiographs on patients that were due and polished patients before or after Hygienists.

- Performed dental exams with the corresponding Dr

- Kept everything neatly cleaned, stocked up and organized.

- Experience with chair side in operative setting.

- Assisted with performing amalgams, composites, permanent stainless steel crown and primary ones as well. Also performed extractions from coronal remnants, to simples, to surgical except wisdom teeth removals. Assisted with sizing and cementing of appliances like band and loops, distal shoes or other space maintainers (not trained on impressions)

- Monitored patients that were on Nitrous Oxide

- Post operative consults with parents/guardians to discuss how appointment went and post operative care.

- Experienced in sterilization

Authorized Retailer

- Present and sell company products and services to new and existing customers

- Deliver outstanding customer service to retain and gain customers

- Prospect and contact potential customers

- Reach agreed upon sales targets given by deadline

- Resolve customer inquiries and complaints

- Set up follow up appointments to keep customers aware of the latest developments

- Create sales material to present to customers

- Assist in maintaining store appearance

- Participate in meetings and marking events inside and outside of the store

Greet customers and determine needs and/or wants.

-Open and close cash registers; performing tasks such as counting money, seperating

-Perform general account handling functions such as close account determination, holds, and restraints.

- Provide customer service at deli counter; to include opening, maintaining production levels, cleaning case and closing duties

-Determine produce needs for par sheet needs/orders

-Prepare and stock Grab and Go items, according to manager's prep log

-Maintain attractive sales floor by implementing merchandising guidelines

-Maintain cleanliness, sanitation and over all organization of the store including all fixtures, storage, work stations, freezers and coolers

Assist Store Manager in managing all day-to-day operations

- Ensuring compliance with all Company policies and procedures

- Provide guidance and leadership to store staff, in coordination with Store Manager's direction

- In the absence of the Store Manager, assume full responsibility for all store operations

- Set and maintain high standards regarding customer focus, sales, store presentation and inventory control

- Monitor sales of store, sales associates, productivity per hours, etc.

- Set up promotions on time for impact; complete mark- downs on time and properly

- Train newly-hired personnel

- Resolved customer complaints/issues

Provide prompt, courteous customer service.

-Ring up all sales on cash register properly and accurately, handling money, checks and other types of payment for products sold

-Perform multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc.

-Perform multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store

-Receive and verify vendor deliveries

-Attend job-related meetings

Present and sell company products and services to new and existing customers.

-Deliver outstanding customer service to retain and gain customers

-Prospect and contact potential customers

-Reach agreed upon sales targets given by deadline

-Resolve customer inquiries and complaints

-Set up follow up appointments to keep customers aware of latest developments

-Create sales material to present to customers

-Assist in maintaining store appearance

-Participate in meetings and marking events inside and outside of the store

Operate cash register and accurate ring up customers' grocery orders.

-Tender multiple forms of payment

- Ensure item code and pricing is correct

- Issue change, receipts and refunds accurately

- Interact with high-volume of customers in fast-paced environment

- Ensure grocery shopping needs are met

- Maintain an organized work place environment