Wendy Dempsey
Dumfries,VA
Summary
Results-driven professional with a proven track record of success in Human Resources functions. Exceptional interpersonal skills and ability to adapt to new challenges. Highly-focused and ambitious human resources manager with extensive customer service background. Astute and proactive problem-solver.
Overview
11
11
years of professional experience
Work History
Administrative Specialist
Criminal Justice Services
Manassas, VA
12.2022 - Current
- Provide direct case management support to the Domestic Violence Manager.
- Support Domestic Violence Manager with outreach to domestic violence survivors.
- Support coordination of offender orientation.
- Successfully coordinated agency recruitment and interviews.
- Serve as a liaison for Human Resources.
- Trained and guided the administrative team.
- Maintain team statistics.
- Demonstrated strong Customer Service skills
- Proficient at effectively presenting information to diverse audiences.
- Delegated work to staff, setting priorities and goals.
- Perform backup duties for the Fiscal Specialist position.
- Knowledge of successfully managed tax debt set-off process to ensure timely and accurate resolution.
- Assisted in the enhancement of administrative team's processes.
- Coordinated meetings with stakeholders.
- Displayed expertise in criminal justice systems and conducting research within them.
- Handled daily administrative tasks.
- Conducted research on specific projects and topics, as directed by management personnel.
- Executed data entry tasks with accuracy and timeliness.
- Composed various documents using diverse functionalities such as correspondence, memo preparation, presentation development as well as spreadsheet management tools in Microsoft Office suite.
- Maintained optimal office supply inventory by consistently monitoring and tracking stock levels.
- Developed and maintained effective relationships with internal and external stakeholders.
- Facilitated communication between different departments to promote efficient project coordination.
- Assisted with new employee onboarding, ensuring accurate completion and filing of all necessary paperwork.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Managed bi-weekly processing of employee payroll services.
- Coordinated and facilitated work order requests to ensure timely completion of tasks.
- Ensured accurate allocation of credit card purchases.
- Ensured compliance with applicable laws and regulations regarding recordkeeping requirements.
- Effectively managed and organized annual records purges.
Business Office Manager
Potomac Place Assisted Living
Woodbridge, VA
04.2017 - 12.2022
- Created job postings, tracked applicants and maintained applicant database.
- Demonstrated public speaking skills efficiently to a sizable audience.
- Provided HR consultation services to leadership and department heads.
- Ensured up-to-date training information was shared with all department managers through comprehensive reports.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Handled employee discipline and termination to address policy infractions.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Conducted background checks and reference checks of prospective employees.
- Acquired expertise in medical records management and adherence to HIPAA guidelines for confidential information.
- Oversaw the entire hiring and termination workflow, which involved mentoring new members.
- Demonstrated exceptional abilities in handling work orders, managing resident complaints quickly and efficiently while offering suggestions for improvement.
- Supervise Receptionist staff, ensuring proper relay of communications to appropriate departments and residents. Responsibly answer telephone calls and ensure adequate staffing through effective scheduling, orientation, and training.
- Developing and maintaining employee files.
- Maintained a safe working environment by keeping all licenses current and up to date including OSHA records and CPR certifications.
- Implemented and maintained HR policies and procedures that adhered to federal/state regulations.
- Performed regular employee evaluations.
- Managed first aid certifications and employee benefit information to ensure compliance with company and licensing regulations.
- Prepared payroll records, reports, and timecards; issued paychecks to employees.
- Produced and distributed bills to residents, while accurately recording monthly invoice fees.
- Monitored and ensured compliance with medical law and ethics regulations.
- Optimized HR functions for employee hiring and retention.
- Maintained confidentiality of sensitive material in accordance with legal requirements.
- Consistently maintained detailed records of progress notes and incident reports.
- Analyzed and maintained accurate records of all trainings conducted, including attendance records and topics covered.
- Maintained precise documentation such as immunization, attendance and incident reports.
- Managed personnel files, medical records, and financial documents with strict confidentiality guidelines.
- Supported Admissions Director in resident case management.
- Aided in minimal resident case management under the guidance of the Director of Nursing.
- Aided the Director of Community Relations with engaging community stakeholders.
- Tested software applications prior to release and identified issues requiring resolution.
- Prepared invoices, purchase orders, and expense reports according to company policies.
Food Serve Worker
Texas Roadhouse
Woodbridge , VA
10.2016 - 05.2023
- Demonstrating self-motivation, the ability to inspire others, and effective multitasking skills to ensure efficient task completion.
- Demonstrated proficiency in communicating with groups.
- Maintained exceptional performance under diverse work scenarios.
- Excelled in providing top-notch assistance and addressing concerns of customers belonging to different ethnicities and ages.
- Maintained a high level of cleanliness and hygiene for all areas and items.
- Provided hospitality to patrons by presenting beverage choices and reviewing menu selections for a fully satisfying experience.
- Monitored meal quality and proposed supplementary options to boost restaurant profitability.
- Arranged tables and counters to set up dining and serving areas.
- Supported overall dining experience by upholding high standards of hygiene in table preparation.
- Ensured timely completion of dish preparations and prompt delivery to customers.
- Transmitted customer orders and specific instructions to the culinary team.
- Facilitated communication between hosts, bussers, and kitchen staff for seamless customer service.
- Brewed coffee and distributed to guests.
Volunteer
Prince William County Public School, Chairperson, Safe School Advisory Council
09.2013 - 09.2019
- Delivered televised presentations to the Prince William County School Board.
- Demonstrated effective communication skills in front of large groups.
- Educated elementary students on "Safe at home Safe alone" program in collaboration with Prince William County Police Department for 3-4 years.
- Coordinated efforts between board members, shareholders, executive staff, advisors, external partners and vendors, and other stakeholders as needed.
- Thoughtfully contributed to committee plans and strategic decision making.
- Utilized knowledge of community resources to refer clients to appropriate sources.
- Assisted in the organization and execution of programs, events, and activities to support outreach initiatives.
- Contributed time, effort, and talent collaboratively to advance needs and further missions.
- Identified key partnership opportunities and market segments for effective coordination of volunteer efforts.
- Facilitated event preparation through table and chair arrangements as well as equipment unloading.
- Increased overall productivity by efficiently managing volunteer schedules and responsibilities.
- Crafted visually appealing posts to increase engagement on social media platforms.
- Generated leads and achieved community outreach targets.
Office Manager Intern
Potomac Place
12.2016 - 04.2017
- Supported staff training, development and evaluation.
- Completed special projects under manager guidance.
- Contributed to strategy and goal establishment and monitoring.
- Reviewed files to check for complete and accurate information.
- Pulled files for staff, management and third-party requests.
Education
B.S - Healthcare Administration
Stratford University
Skills
- Monitoring and Evaluating Employees
- Prioritizing and Assigning Work
- Customer Service
- Office Administration
- Analyzing Information
- Coordinating Events
- Records Management
- Case Documentation
- Teamwork and Collaboration
- Proficient in Criminal Justice Technology and Research
- VCIN Certified
- Recruitment and Retention
- Cultural Awareness
- Human Resource Management
Timeline
Administrative Specialist
Criminal Justice Services
12.2022 - Current
Business Office Manager
Potomac Place Assisted Living
04.2017 - 12.2022
Office Manager Intern
Potomac Place
12.2016 - 04.2017
Food Serve Worker
Texas Roadhouse
10.2016 - 05.2023
Volunteer
Prince William County Public School, Chairperson, Safe School Advisory Council
09.2013 - 09.2019
B.S - Healthcare Administration
Stratford University
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