Wendy Diaz
Anaheim,CA
Summary
Results-driven Receiving Supervisor with extensive experience managing a team of 20 in a fast-paced warehouse environment. Expert in overseeing the accurate receipt while ensuring compliance with company policies and safety regulations. Proven ability to optimize workflows, reduce errors, and enhance team productivity through effective leadership and training.
Overview
8
8
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
10.2016 - Current
- Manage truck unloading process and lead team to achieve productivity targets
- Count store deposits
- Assist cashier duties as needed
- Demonstrate strong leadership and teamwork skills to finish a truck load daily
- Coach and give feedback to associates to ensure productivity and customer service is at its best
- De-escalate customers concerns in peaceful manner
- Process payroll/make payroll adjustments when needed
- Create supply orders for the store
- Request trash compactor pickups
- Assist Loss Prevention - practice policies to preserve profit and to prevent loss of products.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Personal Shopper (Seasonal)
Sam's Club
11.2023 - 02.2024
- Utilized organizational skills to fulfill customer orders accurately and efficiently
- Ensured customer satisfaction through prompt and accurate service
- Packaged online orders correctly without missing any items
- Followed food safety regulations to ensure food was properly refrigerated or frozen
- Delivered customer orders to vehicles within a company set goal time.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Server
John's Incredible Pizza
05.2016 - 11.2016
- Server to customers bringing food and drinks to tables
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Private host/entertainment when needed
- Bussed and reset tables to keep dining room and work areas clean.
- Prepped dirty plates and cups for dishwasher employees
- Worked buffet counter/filled soda stations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Anaheim High School
05.2016
Skills
- Bilingual - English, Spanish (Fluent)
- Problem Solving
- Time Management
- Communication
- Adaptability
- Active Listening
- Team Leadership
- Customer Service
- Key performance indicators
- Employee Performance Management
- Multitasking and Prioritizing
- Team Building and Motivation
Timeline
Personal Shopper (Seasonal)
Sam's Club
11.2023 - 02.2024
Area Supervisor
Ross Dress for Less
10.2016 - Current
Server
John's Incredible Pizza
05.2016 - 11.2016
High School Diploma -
Anaheim High School
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