Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Diaz

Anaheim,CA

Summary

Results-driven Receiving Supervisor with extensive experience managing a team of 20 in a fast-paced warehouse environment. Proven ability to optimize workflows, reduce errors, and enhance team productivity through effective leadership and training.

Overview

9
9
years of professional experience

Work History

FC Associate

Amazon
10.2024 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks, other heavy equipment to transport merchandise throughout facility.
  • Supported warehouse supervisors in daily operations management.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks when necessary.
  • Unloaded deliveries into warehouse and arranged contents in designated storage areas.

Area Supervisor

Ross Dress for Less
10.2016 - Current
  • Manage truck unloading process and lead team to achieve productivity targets
  • Count store deposits
  • Assist cashier duties as needed
  • Demonstrate strong leadership and teamwork skills to finish a truck load daily
  • Coach and give feedback to associates to ensure productivity and customer service is at its best
  • De-escalate customers concerns in peaceful manner
  • Process payroll/make payroll adjustments when needed
  • Create supply orders for the store
  • Request trash compactor pickups
  • Assist Loss Prevention - practice policies to preserve profit and to prevent loss of products.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Personal Shopper (Seasonal)

Sam's Club
11.2023 - 02.2024
  • Utilized organizational skills to fulfill customer orders accurately and efficiently
  • Ensured customer satisfaction through prompt and accurate service
  • Packaged online orders correctly without missing any items
  • Followed food safety regulations to ensure food was properly refrigerated or frozen
  • Delivered customer orders to vehicles within a company set goal time.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Education

High School Diploma -

Anaheim High School
05.2016

Skills

  • Bilingual - English, Spanish (Fluent)
  • Problem Solving
  • Time Management
  • Communication
  • Adaptability
  • Active Listening
  • Team Leadership
  • Customer Service
  • Employee Performance Management
  • Multitasking and Prioritizing
  • Team Building and Motivation

Timeline

FC Associate

Amazon
10.2024 - Current

Personal Shopper (Seasonal)

Sam's Club
11.2023 - 02.2024

Area Supervisor

Ross Dress for Less
10.2016 - Current

High School Diploma -

Anaheim High School

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