Wendy Dickinson
Ogden,Utah
Summary
Accomplished Assistant Manager with 16+ years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams
Overview
16
16
years of professional experience
Work History
Assistant Manager
Petco Animal Supplies Stores Inc.
08.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Merchandising Operation Leader
Petco Animal Supplies Stores Inc.
06.2021 - 08.2022
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Trained team members in successful strategies to meet operational and sales targets.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
SEL
Petco Animal Supplies Stores Inc.
09.2020 - 02.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Onboarded new employees with training and new hire documentation.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained team members in successful strategies to meet operational and sales targets.
- Answered questions about store policies and addressed customer concerns.
Assistant Manager
Petco Animal Supplies
05.2006 - 10.2020
- (14 years 9 months +) I have been with Petco for 15 years.
- I started as a groomer and have worked my way up the ladder to become an assistant manager.
- My responsibilities include: opening and closing the store, managing 15+ employees, hiring, Cash handling, Setting planograms, inventory control, creating action plans, and carrying them out.
- In an effort to pursue my passion for the love of pets and people.
- This company gives me the ability to help companion animals and their owners find complete solutions and bring joy to people throughout the community.
- I love being able to do something that I'm passionate about every day.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees, and operations to foster optimal performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Reviewed sales and gross profit report to determine options for increasing market growth.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Quickly and accurately counted drawers at the start and end of each shift.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Increased customer loyalty and retention.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Education
GED -
Washington High School
Ogden, Utah09.1999
Skills
- Assistant manager
- Cash handling
- Inventory management
- Microsoft Office
- Computer Literacy
- Customer Service
- Employee scheduling
- Recruiting and Interviewing
- Coaching and mentoring
- Sales and marketing
- Strategic planning
- Policies and procedures
Timeline
Assistant Manager
Petco Animal Supplies Stores Inc.
08.2022 - Current
Merchandising Operation Leader
Petco Animal Supplies Stores Inc.
06.2021 - 08.2022
SEL
Petco Animal Supplies Stores Inc.
09.2020 - 02.2021
Assistant Manager
Petco Animal Supplies
05.2006 - 10.2020
GED -
Washington High School
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