Wendy Doby

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Processed product returns and assisted customers with other selections.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Loaded and unloaded merchandise using ladder and pallet jack.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.

• Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
• Kept records of production, tracked returned goods and took down and replaced new shelf tags.
• Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
• Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
• Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
• Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
• Confirmed accurate price changes and prepared and printed daily price download for full visibility.
• Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
• Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Set the Store completely. Ordering new inventory. Putting out stock. Maintaining the integrity of cash till. Boost sales.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Monitored security and handled incidents calmly.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Achieved recognition for contribution to store success by optimizing sales.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

• Controlled store inventory and reviewed cash handling and operations reports.
• Exhibited excellent people skills during interaction with employees and customers.
• Trained and developed new employees for ease of transition into team.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Answered questions about store policies and addressed customer concerns.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Trained team members in successful strategies to meet operational and sales targets.
• Completed daily paperwork and computer entry of sales data as established by management.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Cultivated customer loyalty to enhance retention by delivering outstanding service.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Created visual store strategy based on market trends.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Reviewed reports of cash and operations to effectively control store inventory.
• Recruited, hired and trained associates to develop productive team with excellent product knowledge.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Organized meetings for staff members to discuss upcoming promotions, key strategies and tasks.
• Maintained quality brand image exposure in alignment with corporate standards.
• Submitted reports to senior management to aid in business decision-making and planning.
• Handled inventories, cash and payroll procedures and managed controllable P&L line items.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Managed controllable P&L line items to improve margins.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
• Represented company at national and regional trade shows.
• Worked with various departments to align branding with corporate standards and strategies.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Analyzed sales data, and profit and loss statements to compose store budget that cut costs.
• Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
• Successfully drove new product lines to increase annual profits.