Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Dominguez

Las Vegas

Summary

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Concentrix
11.2024 - 08.2025
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Specialist

Teleperformance USA
05.2024 - 11.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Customer Service Representative

Novuskin Medical Spa
09.2020 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Timeshare Sales Consultant

Somerpointe
01.2020 - 03.2020
  • Reached or exceeded sales quotas and preset personal performance goals.
  • Participated in onsite and webinar-based sales trainings and attended sales meetings.
  • Guided sales prospects on resort property tours and followed up with targeted sales presentations.
  • Cultivated mutually beneficial client relationships and maintained communication via phone and email.

Cashier

Dollar Tree
09.2019 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

GED -

St. Louis Adult Education
Las Vegas, NV
06.2018

Skills

  • Telephone etiquette
  • Call center experience
  • CRM software
  • Technical support
  • Computer proficiency
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Proficient in Spanish
  • Microsoft Office Word / Excel / Powerpoint
  • Customer relations

Timeline

Customer Service Specialist

Concentrix
11.2024 - 08.2025

Customer Service Specialist

Teleperformance USA
05.2024 - 11.2024

Customer Service Representative

Novuskin Medical Spa
09.2020 - 12.2023

Timeshare Sales Consultant

Somerpointe
01.2020 - 03.2020

Cashier

Dollar Tree
09.2019 - 11.2019

GED -

St. Louis Adult Education

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