Wendy Dominguez

Will Call / Warehouse

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Analyzed business processes to identify improvement opportunities, streamlining workflows within the SAP EWM environment.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Verified shipments against packing slips, purchase orders, and receiving documentation.
• Assisted with inventory counts, cycle audits, and stock reconciliation activities.
• Picked and packed orders accurately to support timely fulfillment and inventory flow.

UHC Member Services / Technical Support

• Kept knowledge current on product and service changes to provide accurate customer support.
• Handled high call volume while ensuring courteous and professional interactions.
• Responded proactively and positively to rapid change.
• Resolved billing, account, and service issues while maintaining accurate case documentation.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Mirage / Hard Rock CS

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Updated records, processed service requests, and verified account information for accuracy.

Call center agent / VIP member services

• Scheduled consultations and treatments while coordinating provider calendars and service availability.
• Processed payments, membership details, and checkout transactions using point-of-sale systems.
• Maintained confidential client records, forms, and visit notes with strong attention to detail.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Met customer call guidelines for service levels, handling time and productivity to ensure optimal service delivery.

Tahiti Village

• Presented vacation ownership packages to qualified guests with clear, persuasive product knowledge.
• Built rapport with prospects to identify travel needs and match suitable timeshare options.
• Followed up with leads to address objections, answer questions, and advance closing opportunities.
• Collaborated with team members to achieve monthly sales targets.

• Greeted customers entering store and addressed customer needs to enhance shopping experience.
• Counted money in cash drawers at beginning and end of shifts to ensure accurate financial reporting.
• Operated cash register to process sales, returns, and exchanges accurately.
• Assisted with inventory organization and merchandise rotation throughout store.