Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Timeline
Generic

Wendy Dosewell

Houston,TX

Summary

Dynamic professional with extensive experience in client services and direct support, particularly at Russo and Associates. Proven ability to enhance client satisfaction through exceptional customer service and proficiency in Microsoft Word. Demonstrated leadership in coordinating activities and managing operations, resulting in significant efficiency improvements. Skilled in addressing customer concerns with a proactive approach, combining technical expertise with compassionate care.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Client Services Coordinator

Russo and Associates
Cypress, US
07.2019 - Current
  • As client services coordinator I was in charge of the staff at the day center
  • I also did invoicing for services provided
  • Coordinated client outings and facility activities

Direct Support Professional /House Manager

Jovic Homes LLC
Houston, US
02.2016 - 07.2019
  • Manage the daily operations of three residential group homes
  • Escorted consumers to medical appointments
  • Purchasing for each home and consumers
  • Direct Support Professional

Sr. Customer Service Rep

Ikon Office Solutions
Houston, US
01.2005 - 03.2007
  • Collected and entered customer data using computer and typing skills
  • Addressed customer concerns while trouble shooting products
  • Answered incoming calls
  • Greeted customers with high energy and a friendly smile

Training Coordinator

Konesgerg Maritime
Houston, US
01.2001 - 12.2004
  • Assisted the training manager as an administrative assistant.
  • Prepared course material for students.
  • Computed sales prices, totaled purchases, and received and processed cash and credit card payments.
  • Greeted students with a friendly smile.
  • Answered multi-lined phone system.
  • Prepared students' certificates of completion.

Claims Processor

A-Total Dental
Houston, US
01.1999 - 01.2001
  • Evaluated and processed dental claims.
  • Addressed inbound customer calls and concerns.
  • Assisted clients with product selections.

Dental Assistant

Dr. V. W. Glasper DDS
Houston, US
01.1991 - 02.1998
  • Chairside dental assistant.
  • Assisted the dentist with patient care and treatment plans.
  • Maintained patient files.
  • Verified insurance coverage.
  • Processed dental claims for payment.
  • Made molds of the mouth for dentures, crowns, and bridges.

Education

Diploma - Business Administration / Customer Service

Interactive College of Technology
Houston, TX
04.2016

Skills

  • Microsoft Word
  • Excel
  • Outlook
  • Training
  • Customer service
  • Multi-lined phone systems
  • Direct Support Professional
  • Direct care
  • Disability
  • Autism
  • Personal care
  • Home health

Certification

  • Driver's license
  • CPR Certification

Awards

  • National Technical Honor Society Member, 05/01/16
  • ICT President's Award, 05/01/16

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Client Services Coordinator

Russo and Associates
07.2019 - Current

Direct Support Professional /House Manager

Jovic Homes LLC
02.2016 - 07.2019

Sr. Customer Service Rep

Ikon Office Solutions
01.2005 - 03.2007

Training Coordinator

Konesgerg Maritime
01.2001 - 12.2004

Claims Processor

A-Total Dental
01.1999 - 01.2001

Dental Assistant

Dr. V. W. Glasper DDS
01.1991 - 02.1998

Diploma - Business Administration / Customer Service

Interactive College of Technology

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Wendy Dosewell