Wendy Driggers
Lumberton,North Carolina
Summary
Resourceful Problem Solver who thrives on challenges and the opportunity to make a difference. Promotes and organized and productive work environment. Knowledgeable in HRSA Quality Measures, systems and approaches. Always gives 100% and builds strong rapport with clients, local communities and other civic organizations. Dedicated in constantly going above what is required. A proactive self-starter in completing task and thinking outside the box to accomplish program goals and objectives. Adapts to the demands and new challenges of the job.
Overview
14
14
years of professional experience
Work History
Retail Merchandiser
Advantage Sales And Marketing
Anaheim, CA
01.2019 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at locations by following established planograms.
Human Service Specialist II
South Carolina Department Of Social Services
Bennettsville, SC
11.2016 - 05.2019
- Assess risk and safety threats of children in custody of agency.
- Planned and executed casework activities to facilitate safety, permanency and wellbeing.
- Maintained regular contact with clients by making telephone and in person monthly contacts.
- Engaged Families and Children in development of treatment plans.
- Provided social work services, individual and family therapy, and referrals.
- Developed treatment plans for 27 Cases per month.
- Testified under oath as child advocate in family court to assist with child custody decisions.
- Interviewed clients and family members to obtain key information for case planning and management.
- Assess services, monitor behavior changes, thoroughly document activities and events for case files.
- Ensure needed services are linked to service providers.
- Attended meetings, conferences and training courses to advance professional knowledge of social work.
- Knowledge of child development, family dynamics, policies and statues related to child welfare.
- Worked flexible hours, night, weekend, and holiday shifts.
Intensive In-Home Qualified Professional
Preferred Care Inc.
Bennettsville, SC
06.2015 - 06.2016
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Information Referral Specialist
Vantage Point Pee Dee Area On Aging
Hartsville, SC
10.2013 - 03.2015
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Gather, enter and maintain information from consumers seeking information, referrals and assistance.
- Provide information and assistance to consumers using comprehensive database and other resources in response to calls, walk-ins and written request.
Intake Referral Specialist
CareSouth Carolina, Inc.
Society Hill, SC
12.2010 - 10.2013
- Answer Phones and Greet clients / patients.
- Scheduled clients for Dental, Eye and Specialty Referrals.
- Worked with CareWare and Centricity Computer Programs.
- Completed and Submitted RSR / RDR Reports for Ryan White Grant Submission to supervisor.
- Submitted Expanded HIV DHEC Testing monthly reports.
- HRSA Quality Measurements
- Incare Campaign Data Collection.
- Data Entry
Education
Bachelor of Science - Human Services
Springfield College
Springfield, MA08.2014
Minor - Addiction Counseling
Springfield College
Springfield, MA08.2014
Skills
- Effective Communication
- Leadership Skills
- Problem Solving
- Team Work
- Adaptability
- Active Listening
- Detail Oriented
- Data Entry
- Customer Service
Timeline
Retail Merchandiser
Advantage Sales And Marketing
01.2019 - Current
Human Service Specialist II
South Carolina Department Of Social Services
11.2016 - 05.2019
Intensive In-Home Qualified Professional
Preferred Care Inc.
06.2015 - 06.2016
Information Referral Specialist
Vantage Point Pee Dee Area On Aging
10.2013 - 03.2015
Intake Referral Specialist
CareSouth Carolina, Inc.
12.2010 - 10.2013
Bachelor of Science - Human Services
Springfield College
Minor - Addiction Counseling
Springfield College
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