Wendy Duarte

• 8 years of Cardiology experience
• Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazards waste properly.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Performed medical records management, including filing, organizing, and scanning documents.
• Answered telephone calls to answer questions, and directed calls to staff and pharmacies to submit prescriptions and refills.
• Distributed sample pharmaceuticals as prescribed.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Verified patient insurance coverage and collected required co-payments.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas, including emergency crash cart.
• Completed EKGs and other tests based on patient presentation in office.

Oriented and trained new staff on proper procedures and policies.

• Assisted with training new hire employees.
• Provided support at other clinic sites when help was needed.
• Managed the emergency crash cart, as well organizing, restocking the supply room and medication samples.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations Obtained client medical history, medication information, symptoms, and allergies,documented vital signs and health history for patients in the clinic such as blood pressure, oximetry, temperature, height, and weight.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted physicians with minor surgeries, including preparing operating rooms and sterilizing instruments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Verified patient insurance coverage and collected required co-payments.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Completed EKGs and other tests based on patient presentation in office.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.

• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Coordinated patient scheduling, check-in, check-out, and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Reduced no-shows by implementing an appointment reminder system through phone calls or text messages.
• Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
• Obtained payments from patients and scanned identification and insurance cards.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.