Wendy Duarte
West Melbourne,FL
Summary
Detail-oriented receptionist with a background in customer engagement and administrative support. Skilled in managing calls and maintaining organized office environments, contributing to seamless operations and positive client experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Landing Title Agency, Inc.
Melbourne, Florida
2022.05 - Current
- Greeted clients and visitors warmly, providing excellent customer service.
- Managed incoming calls and directed inquiries to appropriate staff, ensuring efficient communication.
- Monitored office supplies inventory and ordered items, maintaining consistent stock levels for smooth operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff by typing letters, filing documents, and scanning and copying, facilitating workflow.
- Sorted incoming mail and directed to correct personnel each day.
Sales Associate
Victoria's Secret & PINK
West Melbourne, FL
2021.10 - 2022.02
- Educated customers on promotions, loyalty programs, and product features, enhancing their shopping experience and driving engagement.
- Executed inventory management tasks, including restocking and managing displays effectively.
- Assisted customers in locating specific products, addressing inquiries, and providing tailored product advice to support informed purchasing decisions.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays, attracting customer attention and facilitating the sale of overstock items.
Housekeeper
Md Cleaning Services
West Melbourne, FL
2020.01 - 2021.08
- Communicated effectively with clients to understand specific cleaning requirements and preferences.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces to maintain cleanliness and comfort.
- Changed bed linens and towels and tidied up rooms to enhance guest satisfaction and comfort.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Inspected guest rooms post-cleaning to ensure presentation met quality standards.
- Performed thorough cleaning of kitchen appliances, countertops, and fixtures to ensure a sanitary cooking environment.
Cast Member
Chuck E Cheese
Melbourne, Florida
2019.09 - 2019.11
- Interacted with guests to entertain and foster a fun atmosphere, contributing to overall satisfaction.
- Maintained cleanliness and organization of dining and play areas, enhancing guest experience.
- Ensured cleanliness and organization of sales floor and storage areas to support seamless operations.
- Organized, stocked and replenished merchandise following set standards.
- Organized backroom inventory for efficient retrieval and restocking.
Education
High School Diploma -
Melbourne High School
Melbourne, FL2021-06
Skills
- Cleaning procedures
- Inventory management
- Hazardous materials handling
- Quality control
- Time management
- Client support
- Cleaning and organizing
- Call handling
- Data entry
- Microsoft Office
- Record keeping
- Client engagement
- Multitasking and organization
Timeline
Receptionist
Landing Title Agency, Inc.
2022.05 - Current
Sales Associate
Victoria's Secret & PINK
2021.10 - 2022.02
Housekeeper
Md Cleaning Services
2020.01 - 2021.08
Cast Member
Chuck E Cheese
2019.09 - 2019.11
High School Diploma -
Melbourne High School