Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Wendy Duffie

Cedar Rapids,IA

Overview

26
26
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Corteva Agriscience
Marion, IA
10.2022 - Current
  • Facilitated communication between different departments within the organization.
  • Processed invoices for payment using accounting software applications.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Scheduled appointments between clients and customers and internal staff members.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Communications Officer

Marion Police Department
Marion, IA
05.2018 - 10.2022
  • Direct, discipline, and motivate law enforcement professionals to maximize safety, security, and service of residents and first responders.
  • Answered emergency phone lines and dispatched calls for service.
  • Coordinated and monitored emergency response activity.
  • Researched and provided information regarding persons, vehicles, criminal histories, warrants, protection orders, and stolen property.
  • Held knowledge of city ordinances, and state and federal law.

Residential Officer

Sixth Judicial District Dept. of Correction
Cedar Rapids, IA
06.2017 - 05.2018
  • Performed paraprofessional tasks in the rehabilitation, control, and security of clients in a community correction facility.
  • Assisted in lowering recidivism rates.
  • Monitored offender’s behavior and activities under probation.
  • Conducted hearings regarding disciplinary report.
  • Prepared reports on resident behavior for review by management team.
  • Conducted regular rounds of the premises to ensure safety and security.
  • Established positive relationships with all tenants through friendly conversation and helpful advice.

Staff Specialist

Verizon Business
Cedar Rapids , IA
08.1998 - 05.2017
  • Coordinated with government regulatory agencies to ensure compliance and resolved inquiries. Acted as a liaison between the company, the agency, and the customer.
  • Lead customer service teams of up to ten customer service representatives each.
  • Identified and reported employee fraud involving different scenarios, resulting in policy changes.
  • Researched and responded to complaints filed by customers with government agencies.
  • Investigated reports to find over 416 hours of unproductive time in a call center during a one-month period, which resulted in improved efficiencies to create a more productive use of company time.
  • Answered escalated calls on behalf of the company's executives.
  • Acted as a liaison between Verizon and outside counsel on small claims cases against the company.

Education

Bachelor of Arts - Criminology

University of Northern Iowa
Cedar Falls, IA
05-1998

Skills

  • Highly organized
  • Resourceful
  • Microsoft Office Suite
  • Research
  • Training and coaching
  • Multitasking and prioritization

Certification

  • CPR Certified
  • Mental Health First Aid

References

References available upon request.

Timeline

Administrative Assistant

Corteva Agriscience
10.2022 - Current

Communications Officer

Marion Police Department
05.2018 - 10.2022

Residential Officer

Sixth Judicial District Dept. of Correction
06.2017 - 05.2018

Staff Specialist

Verizon Business
08.1998 - 05.2017

Bachelor of Arts - Criminology

University of Northern Iowa
  • CPR Certified
  • Mental Health First Aid

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Wendy Duffie