Auto Body Shop Manager
Rettig Auto Body
01.2024 - Current
Wendy Edgman
Estimator/Manager
Mobile,AL
Timeline
Supplement/Estimate Tech Lead
Snapsheet
12.2014 - 03.2023
Sr Claim Adjuster
Allstate Insurance Co
09.2007 - 11.2014
Collision Center Manager
Florin Road Collision Center
09.2000 - 08.2006
Associate of Arts - Business Management
American River College
09.1988 - 06.2000
High School Diploma -
Valley Hi School
Work History
Auto Body Shop Manager
Rettig Auto Body
01.2024 - Current
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Boosted employee morale by fostering a positive work environment and encouraging professional development opportunities.
- Improved customer satisfaction by implementing new communication methods between technicians and clients.
Supplement/Estimate Tech Lead
Snapsheet
12.2014 - 03.2023
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Established coding standards to ensure consistent quality across the development team''s output.
- Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
Sr Claim Adjuster
Allstate Insurance Co
09.2007 - 11.2014
- Wrote comprehensive repair estimates, and supplements. Ran values on vehicles to determine repairability.
- Read Police reports and Medical Exam notes to precisely determine liability issues, and to set limits.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
Collision Center Manager
Florin Road Collision Center
09.2000 - 08.2006
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
Overview
25
25
years of professional experience
12
12
years of post-secondary education
Education
Associate of Arts - Business Management
American River College
Sacramento, CA 09.1988 - 06.2000
High School Diploma -
Valley Hi School
Sacramento, CASkills
Aluminum repair
Parts ordering
Plastic repair
Vehicle diagnostics
Summary
Personable and organized individual with proven ability to lead teams and manage operations efficiently. Well-versed in automotive repair processes and inventory management, coupled with strong customer service and communication skills. Committed to driving operational excellence and enhancing customer satisfaction.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programsSimilar Profiles
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