Wendy Eggers
Rapid City,SD
Summary
Empathetic and motivated professional in customer client services known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer/client relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Full-Time Flexible Hybrid- Property Manager/Eligibility Compliance
Prairie Homes Management LLC
Fargo, ND
02.2005 - 07.2024
- Skilled at connecting with a diverse range of people to identify their needs through the interviewing process and ensure tenant satisfaction
- Built relationships with tenants and applicants, utilizing de-escalation techniques to resolve issues calmly and professionally, and maintain a 95% customer satisfaction rating
- Monitored federal and state housing and fair housing updates and provided professional administration for all company policies and procedures
- Promptly responded to 50+ customer inquiries via phone, email, letters, and chat, maintaining a positive tone and providing clear, helpful information
- Assisted in updating tenant records in the database, ensuring accuracy, and completeness of information and compliance
- Managed and scheduled a team of 20 subcontractors and staff, focused on improving the vacant turnaround time and responses to existing tenants to meet and exceed expectations
- Investigated and collected evidence for all discrepancies in tenant files and applications following privacy laws
- Oversee all daily operations of 160 multi-housing units
Part-Time Bartender/Server
Doc's Pub and Eatery
Hankinson, ND
10.2019 - 12.2023
- Greeting customers promptly with a positive attitude
- Checked IDs to verify age requirements for customers purchasing alcohol
- Oversaw bar operations, creating a clean, entertaining, and safe environment for customers
- Ensuring all local, state, and federal laws and regulations are being followed
- Managed and balanced the cash drawers and pull tabs
- Operated POS systems and managed bar tabs
- Inventory management
- Seek feedback and act on feedback to continually improve service
- Social media marketing
- Ensured that the establishment ran smoothly during peak hours
Education
A.A.S. - Business Management
NDSCS
Wahpeton, NDA.A.S. - Human Services
Bismarck State College
Bismarck, NDSkills
- Multi-tasking
- Attention to detail, critical thinking, and decision-making
- Activity coordination
- Client relationship management and customer-focused
- Active listening and empathy
- Time management and prioritization
- Microsoft Office Suite knowledge
- Point of Sale knowledge
- Management experience
- Highly reliable
- Attention to detail
- Critical thinking skills
- Rent collection
- Site investigation reports
Certification
Eligibility Worker
Volunteer Experience
Make a Wish, Cares for Cancer, Wilkin Richland coats for kids, and Landlord Enhancement Program and Crime Watchers.
Timeline
Part-Time Bartender/Server
Doc's Pub and Eatery
10.2019 - 12.2023
Full-Time Flexible Hybrid- Property Manager/Eligibility Compliance
Prairie Homes Management LLC
02.2005 - 07.2024
Eligibility Worker
A.A.S. - Business Management
NDSCS
A.A.S. - Human Services
Bismarck State College
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