Wendy Elizabeth Ortiz Diaz
Chicago Heights,IL
Summary
Dynamic individual with hands-on experience in Mexican laws. Talent for effectively navigating challenges. Strong problem-solving skills and proactive approach enable tackling new tasks with confidence. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Universal Metal Hose and Braid
07.2024 - Current
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained quality documentation and records for conformance with relevant standards.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Recorded and organized test data for report generation and analysis.
TELEMARKETING SALES AGENT
CALL PRO USA
05.2023 - 03.2024
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Scheduled and confirmed appointments with potential leads
- Addressed client inquiries and updated database information
- Answered phone calls and answered questions from potential customers
- Utilized CRM system to track and manage leads, keeping appointments organized
LABOR CONCILIATOR
MORELOS STATE LABOR CONCILIATION CENTER
11.2021 - 03.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Conducted individual meetings between employer and employee, utilizing empathetic listening skills and documenting relevant details
- Led interviews and collected evidence to support either side and achieve favorable resolutions
- Prepared agreements and settlement documentation for employer and employee to sign and complete
- Conducted initial meetings to outline process, answer questions and set expectations for both parties
- Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution
- Established professional lines of communication, supporting individual interests and achieving legal justice
- Applied deep understanding of relevant laws and policies to reach agreements
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues
CHILD PROTECTION OFFICER
H. Ayuntamiento Municipal/ Sistema Para El Desarrollo Integral De La Familia
01.2019 - 11.2021
- Responded to claims of child, women and elderly persons abuse, neglect or safety concerns
- Developed plans to strengthen family units
- Maintained case records and legal documentation
- Attended court proceedings, submitted documents and offered testimony
- Visited homes, inspected surroundings and interviewed family members
- Developed and implemented strategies to reduce and prevent family conflict
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions
- Completed comprehensive assessments of families to identify needs and develop treatment plans
CREDIT AND COLLECTIONS/CUSTOMER CARE REPRESENTATIVE
ATT Grupo Servicios Y Soporte S. De R.L. De CV
09.2018 - 12.2018
- Follow company policies, technical procedures and standards for preserving integrity and security of data, sensitive clients information, reports, and access
- Responded to customer questions via inbound telephone calls regarding benefits, their contracts, claims, and explained their balances
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments
- Maintain quality control metrics
- Collect payments via telephone
- Handled payment complaints or discrepancies Encourage customers to make payment arrangements
Education
Bachelor's Degree - Laws
Universidad Autonoma Del Estado De Morelos
Jojutla De Juarez, Morelos Mexico06-2018
Skills
- Information Collection
- Professional ethics understanding
- Customer care
- MS Office
- Good Telephone Etiquette
- Attention to Detail
- Problem-Solving
- Planning and Coordination
- Equipment calibration
- Measurement tools
- Calibration standards
Certification
Bilingual Executive Assistant, 07/01/24
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Quality Control Technician
Universal Metal Hose and Braid
07.2024 - Current
TELEMARKETING SALES AGENT
CALL PRO USA
05.2023 - 03.2024
LABOR CONCILIATOR
MORELOS STATE LABOR CONCILIATION CENTER
11.2021 - 03.2022
CHILD PROTECTION OFFICER
H. Ayuntamiento Municipal/ Sistema Para El Desarrollo Integral De La Familia
01.2019 - 11.2021
CREDIT AND COLLECTIONS/CUSTOMER CARE REPRESENTATIVE
ATT Grupo Servicios Y Soporte S. De R.L. De CV
09.2018 - 12.2018
Bachelor's Degree - Laws
Universidad Autonoma Del Estado De Morelos
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