Hi, I’m
Wendy Elliott
Beeville,TX
Summary
Proven EMT Instructor at Angel Care Training Academy, adept in Emergency Response and Assessment and skilled in providing emotional support. Excelled in enhancing student learning through innovative educational techniques, achieving significant improvements in comprehension. Demonstrated leadership in managing projects and fostering effective team collaboration.
Overview
20
years of professional experience
Work History
Angel Care Training Academy
EMT Instructor
08.2018 - Current
Job overview
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Assigned students to patients based on students' learning objectives and patient needs.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Evaluated students' competencies through written assignments and examinations.
- Increased learning initiatives by educating students using all methods and laboratory studies.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Provided immediate and constructive feedback to students individually and as group.
- Collaborated with all instructors to implement best practices to enhance student learning.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Conducted clinical simulations and provided feedback for each individual student.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Supervised students when administering medications to maintain patient safety.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
HEB Grocery Store
Cashier
06.2011 - 01.2022
Job overview
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Tallied cash drawer at beginning and end of each work shift.
- Identified and resolved discrepancies and errors in customer accounts.
- Checked personal identifications during alcohol and tobacco sales.
- Set up new sales displays each week with fresh merchandise.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Upsold additional products and services to customers, increasing revenue.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Assisted customers with returns, refunds and resolving transaction issues.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked closely with shift manager to solve problems and handle customer concerns
- Upsold additional products and services to customers, increasing revenue
- Helped customers complete purchases, locate items, and join reward programs
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Tallied cash drawer at beginning and end of each work shift
- Monitored self-checkout systems and provided help in resolving complex problems
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Welcomed customers and helped determine their needs
- Built relationships with customers to encourage repeat business
- Responded promptly to requests for assistance, spills and customer inquiries
- Stocked, tagged and displayed merchandise as required
Beeville Angel Care Ambulance
EMT-Basic
01.2005 - Current
Job overview
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
- Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Participated in community programs to maintain company image and establish strong community relations.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Provided education to familiarize patients with medical treatments and self-care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Administered treatments in all situations with accuracy, safety and speed.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Assisted admitting and billing personnel to obtain and record patient vital statistics and establish necessity for medical transportation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Followed pre-printed and map-based directions to locate sites and maintained awareness of changes in roadways or points of access.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Performed medical assessments, including airway management and splinting of fractures
- Delivered emotional support to patients and families
- Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies
- Utilized communication devices to maintain contact with supervisors
- Assessed medical conditions of patients in pre-hospital settings
- Responded to emergency medical calls, providing basic life support services in accordance with protocols
- Administered CPR, oxygen and other life-saving medical treatments
- Provided patient education on pre-hospital care and safety
- Followed all safety protocols and took necessary precautions while providing care
- Performed medical tests and collected samples for laboratory analysis
- Utilized ambulances and other vehicles to transport patients to medical facilities
- Observed patient behavior to report changes to medical personnel
- Dressed and cleaned wounds, administered medications and performed other duties as needed
- Trained new EMTs on proper protocols and procedures
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
- Assessed patient conditions, maintaining calm demeanor in urgent situations
- Responded to 911 calls for medical emergencies
- Conducted patient intake and triage procedures
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Maintained up-to-date knowledge of protocols, procedures and medical advances
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures
- Transported patients to medical facilities and provided transportation to follow-up appointments
- Handled patient transfers from one medical facility to another
- Assisted with lifting and moving patients
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Assisted in removal of patients from hazardous or confined spaces
- Immobilized patient for placement on stretcher and ambulance transport
- Educated public on emergency medical services
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care
- Provided patient families with post-medical care instructions
- Responded to calls swiftly, providing life-saving interventions
- Maintain all supplies and medications expiration date on a monthly basis
Education
NAEMSECorpus Christi, TX
Course Completion from EMS Course Coordinator
04.2022
NAEMSEGeorgetown, TX
Certification from EMT Instructor
08.2018
Angel Care Training AcademyBeeville, TX
Certification from EMT Basic
11.2006
W. B. Ray High SchoolCorpus Christi, TX
High School Diploma
05.1983
Skills
Stabilization Procedures
- Endotracheal Intubation
- Stabilize Conditions
- Extrication Devices
- Oxygen Equipment
- Emergency Response and Assessment
- Documentation
- Clean and Sanitize Equipment
- Cardiac Arrest
- Patient Management
- Triaging
- Mass Casualty Protocols
- Emergency Medical Services
- Stretcher and Backboard Use
- Injury and Illness Treatment
- Emergency Treatment Procedures
- Stabilization
- Patient Stabilization
- Blood Pressure Measurement
- Cardiopulmonary Resuscitation (CPR)
- Lower Extremity Traction Devices
- Defibrillation and Resuscitation
- Emergency Patient Triage
- Emotional Support
- Vital Sign Assessment
Timeline
EMT Instructor
Angel Care Training Academy
08.2018 - Current
Cashier
HEB Grocery Store
06.2011 - 01.2022
EMT-Basic
Beeville Angel Care Ambulance
01.2005 - Current
NAEMSE
Course Completion from EMS Course Coordinator
NAEMSE
Certification from EMT Instructor
Angel Care Training Academy
Certification from EMT Basic
W. B. Ray High School
High School Diploma
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