Wendy Elliott
Chattanooga,TN
Summary
Dynamic leader with a proven track record at Cherokee and Valley River Harrah’s Casino Resort, adept in client account management and persuasive negotiations. Excelled in building VIP relationships and driving revenue growth through innovative marketing and sales strategies. Skilled in leveraging computer skills and excellent communication to exceed business goals.
Overview
30
30
years of professional experience
Work History
Senior Executive Casino Host Account Manager
Cherokee and Valley River Harrah’s Casino Resort
05.2024 - Current
- Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams using our active databases and implementing creative marketing programs
- Build loyalty among valued VIP customers by developing relationships effectively using marketing and upscale sales techniques
- Maintain relationships with five hundred – 700 VIP guests through personal contact by phone and in person with the goal of maximizing gaming revenue goals as set by the management team
- Work to use transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players
- Significant amount of time customer facing; taking part in special events and social functions
- Planning and taking part in off property events
- Can multitask in noisy and stressful environments
- Arranging transportation and accommodation arrangements for on and off property events
- Coordination as needed with VIP Concierge team to lead to successful delivery of pre-trip itinerary, using partnerships throughout the property (Gaming, Hotel, Food & Beverage) to maximize smooth, high-end service delivery
- Establish, coordinate, and lead both on and off-property VIP events
- Manage difficult guests and situations in a calm, professional and prudent manner
- Support and cultivate innovative ideas and methods to deliver business solutions
- Find ways to increase efficiency or improve product or service
Owner/Operator & Real Estate Managing Broker
Silver Lining Realty
01.2017 - Current
- Company Overview: TN, NC
- Establish favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
- Set pricing structures according to market analytics and emerging trends
- Supervise company social media and marketing efforts to expand brand awareness and attract new customers
- Create and implement marketing and advertising strategies to support revenue goals and promote strategic growth
- Use excellent verbal skills to engage customers, clients and employees in conversation and effectively determine needs and requirements
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Maintain knowledge of real estate law, available mortgages, and government programs
- Function as intermediary in negotiations between buyers and sellers during closing of sales
- Generate lists of properties for sale, descriptions, and available financing options
- Monitor fulfillment of purchase contract terms to foster prompt completion
- Oversee, supervise, and manage business and employee’s license and insurance
- Obtain agreements from property owners to place properties for sale with real estate firms
- Rent and manage rental properties
- Provide in-house training to clients, employees, and third-party vendors
- Review property details to meet environmental regulations
- Maintain awareness of current income tax regulations, local zoning laws and growth possibilities of TN, GA, and NC
- Communicate with landlord and property manager to respond to critical lease-related notices about commencements, renewals, and related documents
- Research locations, submarket demographics, and other relevant data to inform location selection
- Track leasing activity, competitor activities and new real estate developments in designated region
- Manage day-to-day activities involving tenants, subcontractors, and property management
- Meet with clients to negotiate management and service contracts
- Aid owners and employees with analyzing complex real estate documents and loan agreements
- Mediate between construction manager and tenant during build-out phase of tenant suite
- TN, NC
The Bank of England
01.2020 - 05.2021
- Developed and maintained relationships with 30+ real estate agents, financial planners, individual borrowers, and builders
- Obtained, verified, and compiled copies of loan applicants’ credit histories, corporate financial statements, and other financial information
- Met with applicants to obtain information for their loan applications and to answer questions about the process
- Analyzed potential loan markets to develop prospects for new loans
- Managed and grew a loan portfolio by regularly exceeding sales targets by 20-50%
- Met benchmarks in multiple facets including profitability and credit quality
- Promoted new business development
- Actively extended the client portfolio by bringing in new clients
Henry B. Glascock Company
01.2003 - 01.2017
- Generate lists of properties for sale, descriptions, and available financing options
- Monitor fulfillment of purchase contract terms to foster prompt completion
- Communicate with clients to figure out property needs and budget constraints
- Prepare representation contracts, purchase agreements and closing statements
- Facilitate closing processes between lenders, mortgage companies, buyers, and sellers
- Prepare and deliver sales presentations
- Promoted active listings through social media marketing, open houses, and newsletters
- Manage day-to-day activities involving tenants, subcontractors, and property management
- Direct sales and marketing plans to maximize rental income and increase occupancy rates
- Answer calls and respond to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Prepare detailed budgets and financial reports for properties
- Partner with construction crews and contractors to complete maintenance and repairs
- Negotiate rates and prepare documents such as communization, pooling, and production sharing agreements
Senior Account Manager
Household Finance
01.1995 - 01.2003
- Manage and train employees during transition stages of office managers and staff
- Improve profit margins by effectively managing expenses, budget, and overheads, increasing closings, and perfecting product turns
- Meet with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand
- Gain market share in recent sales performance through aggressive team training
- Gather client debt, credit, and income information to determine loan eligibility
- Inform customers of application deadlines, approvals, and denials
- Identify lending risks and implement strategies to reduce loan defaults
- Obtain copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Analyze applicant financial and credit status, evaluating assets and risk to determine loan feasibility
- Review credit histories from applicants and determine feasibility of granting requested loans
- Collaborate with company teams to expedite loan approval processes
- Set up debt payment plans based on client credit, income, and assets
- Review client documentation and contracts for discrepancies and mistakes
- Update client account information and records in company databases
- Develop and recommend personal or commercial loan packages for clients
- Help customers make decisions about loans and lines of credit based on availability, terms, and benefits
Education
Bachelor of Science - Science and Nutrition
MTSU, University of Chattanooga
Murfreesboro, TN01.1995
Real Estate Broker License - Real Estate Development
TN01.1995
Skills
- Marketing Tactics
- Computer skills
- Client Relations and Retention
- Relationship Selling
- Sales Closing
- Customer Needs Assessment
- Sales Development
- Lead Generation
- Client Account Management
- Business Development
- Negotiation Tactics
- Supervising Tenants and Real estate agents
- Persuasive Negotiations
- Sales Presentations
- Sales and Market Development
- Excellent Communication Skills
References
- Lisa Roberts, 423-667-3562, Operation Manager of Henry B. Glascock Company
- Henry Glascock, 423-991-7221, Owner of Henry B. Glascock Company/ Appraisal and Real Estate Company
- Vyomesh Desai, 423-400-3308, Owner and Developer of Via Nova Development and Franchise Owner of Godard Preschool and Indigo Hotel
- Emerson Russell, 423-593-5661, Chief Executive/Owner & Officer of ERMC, Owner/ Developer 400 + Commercial Properties
- Brian Tramel, 423-619-0602
- Jordan Baldwin, 828-506-8227, Executive Casino Chef at Cherokee Harrah’s Casino Resort
Timeline
Senior Executive Casino Host Account Manager
Cherokee and Valley River Harrah’s Casino Resort
05.2024 - Current
The Bank of England
01.2020 - 05.2021
Owner/Operator & Real Estate Managing Broker
Silver Lining Realty
01.2017 - Current
Henry B. Glascock Company
01.2003 - 01.2017
Senior Account Manager
Household Finance
01.1995 - 01.2003
Bachelor of Science - Science and Nutrition
MTSU, University of Chattanooga
Real Estate Broker License - Real Estate Development
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