Wendy Engler
Pataskala,OH
Summary
Accomplished Project Manager and Business Systems Analyst with a proven track record in leading successful change management initiatives requiring rapid execution. With 10+ years of project management experience across diverse industries such as marketing, finance, and insurance, Committed to driving process improvement and ensuring timely project delivery with an emphasis on brand standards. Self-motivated, innovative, and goal-oriented, Striving for excellence in all endeavors and can quickly change priorities as needed. Recognized as a dedicated team player, possessing strong mediation and conflict resolution skills. Expertise includes a comprehensive understanding of project life cycles, development methodologies, and clearly collaborating with stakeholders.
Overview
15
15
years of professional experience
Work History
Senior Business Systems Analyst
The Huntington National Bank
02.2019 - Current
- Writes requirements that are well formed, cohesive, complete, consistent, feasible, modifiable, unambiguous, and testable.
- Demonstrates ability to manage requirements in Waterfall, Agile and/or Iterative Software Development Methodologies.
- Conducts comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Achieves successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Demonstrates adaptability to adjust to multiple demands/deadlines, shifting priorities, and rapid change.
- Demonstrates ability to engage, elicit, validate, and present findings to leadership.
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Manages complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Collaborates successfully with stakeholders to gather requirements, translating them into actionable plans for system improvements.
- Championed change management initiatives during major software transitions, effectively managing stakeholder expectations while minimizing disruptions to daily operations.
- Reduced project completion time by employing Agile methodologies and effective project management strategies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Project Manager
Nationwide Insurance
01.2011 - 02.2019
- Seen as a subject mater expert for the Marketing Guidelines and Brand Standards.
- Partnered with Siegel+Gale to help define our brand voice and simply complex topics.
- Conducted frequent training with legal, compliance, business partners on Marketing Guidelines and Brand Standards.
- Oversaw implementation of the Exstream application development.
- Worked with IT to create a content management tool for all customer communications, named the Writer's Tool.
- Collected data around every transaction and turned it into tools that helped users and the company maintain content.
- Administrator of the Writer's Tool and trained business partners how to search for needed customer communications.
- Coordinates and obtains required approvals throughout the project life-cycle from initial project requests to production.
- Coordinates requirement reviews, and approvals across project teams, IT, legal, compliance and business partners and QA; both in the states and overseas for conversion of new and existing customer facing communications.
- Maintains project status, develops reporting metrics, provides communications and dashboards to stakeholders, and recommends solutions for project logistics and delivery issues.
- Maintains and manages overall demand and active request queue from across all business lines.
- Updates writing standards, providing writing team with updated content modules that follow our brand standard guidelines.
- Engage IT resources, application owners and project members to identify documents, correspondence triggers, and document life cycles for each customer facing communication.
- Identify and review business correspondences from all business solution areas to reduce documentation inventories and duplicate customer communications.
- Provide business process reviews to ensure state compliance and regulatory requirements for all customer documents.
- Contributes as support business analyst for multiple business lines across the company to assist with questions or processes.
- Disaggregate complex issues into discrete workable issue plans.
- Presented analysis findings both verbally and in written reports.
- Ensured proper pre-implementation and post release plans.
- Oversaw the daily performance of the applications.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Office/Financial Compliance and Audit Analyst
National City (Since acquired by PNC Bank)
10.2009 - 08.2010
- Conducted periodic operations workflow analysis to confirm compliance for local, state and federal regulations, recommending control enhancements as required.
- Performed independent audits, analysis and monitoring of regulatory compliance issues, policies and procedures to identify potential risk factors.
- Utilized as subject matter expert for department by gathering and maintaining knowledge of the products, services, delivery channels, policies, procedures, operations and systems.
- Coordinated department reviews for consultants.
- Acted as liaison between multiple lines of business, senior management, internal IT, and external service providers during bank acquisitions and product integration projects.
Education
Bachelor of Science - Business Administration And Marketing
Franklin University
Columbus, OH01.2019
Associate of Science - Business Administration
Franklin University
Columbus, OH01.2008
Skills
- Ability to maintain efficiency and effectiveness in a dynamic environment
- Successfully managing multiple projects concurrently and concisely
- Skilled collaborator and self-motivated
- Ability to remain calm during hectic situations and excels under pressure
- Manage time and organize work
- Prepare and present verbal presentations
- Focused and flexible
Timeline
Senior Business Systems Analyst
The Huntington National Bank
02.2019 - Current
Project Manager
Nationwide Insurance
01.2011 - 02.2019
Office/Financial Compliance and Audit Analyst
National City (Since acquired by PNC Bank)
10.2009 - 08.2010
Bachelor of Science - Business Administration And Marketing
Franklin University
Associate of Science - Business Administration
Franklin University
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