Wendy Escobar
North Las Vegas
Summary
A result oriented individual with a diverse background in management and customer service. Strong communication, analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues. Great customer service, leadership skills, multi-tasking in a high pace environment and goes above and beyond to assist others. Strong focus on exemplary customer satisfaction and excellent teamwork.
Overview
13
13
years of professional experience
Work History
Children’s Social Worker
Los Angeles County
12.2020 - 05.2022
- Investigates referrals alleging child abuse, neglect, and/or exploitation by observing the child's well-being and living environment. conducting home inspections and assessing prospective caregivers; monitoring visitations; researching existing information in hardcopy filing systems.
- Supervision, placement and care of dependent children, children in foster homes or other child welfare cases.
- Ensures clients are provided welfare and protective services by conducting monthly face to face visits with child, family and caregivers, collaborating with the Child and Family Team (CFT) and others, as appropriate.
- Provide/develop resources for individual and/or family therapy in accordance with the D.C.F.S. case plan.
- Provide community resources and any assistance needed by the child(ren) in the home.
- Prepares a wide variety of documents (e.g., standardized forms and templates, legal notices and court reports, written reports, numerical log reports, memoranda, correspondence, referrals, mental health screening tool (MHST), cross reports to law enforcement, warrants, etc.).
- Resolves day-to-day issues and challenges (e.g. unable to find placement, scheduling visitation, monitors for visitation, tracking and adapting case plans and/or action plans, crisis management, etc.) presented by a variety of individuals (e.g., clients, the courts, co-workers, supervisors, administrators, etc.) by gathering and analyzing relevant information (e.g., placement search results, drug test results, criminal background checks, progress letters from service providers, minute orders, incident reports, medical needs and diagnosis, police reports, new referrals etc.)
- Stays current with knowledge related to children and family social services
Relative Home Assessment Services Program Manager
Optimist Youth Homes and Family Services
10.2019 - 12.2020
- Supervise RHAS staff and assign/delegate tasks as needed. Approve timesheets and schedule monthly staff meetings as well as one on one case consultations.
- Maintain documentation for home and site files.
- Observing for any health and safety concerns during weekly visits to the homes as well as official monthly and annual Title 22 home inspections.
- Provide/develop resources for individual and/or family therapy in accordance with the D.C.F.S. case plan. Consistent interaction with the child’s D.C.F.S. Social Worker or Probation Officer and others in the community who have a significant involvement in the child’s life.
- Provide community resources and any assistance needed by the child(ren) in the home.
- Participate in any child and family team meetings conducted during this time.
- Oversee the assigning of relative care providers.
- Attend community meetings and trainings related to RHAS. Participates in all mandatory training and in-services as required.
- Troubleshoot any particular areas of concern or problems that arise with RHAS.
- Visit the homes and maintain phone contact throughout the week as needed.
Relative Resource Family Specialist
Optimist Youth Homes and Family Services
06.2018 - 09.2019
- Assist with evaluations and assessments of assigned homes for purpose of approval. All homes must meet the health, safety, emotional, social, and psychological needs of each child in placement.
- Provide in-home support, guidance, and maintain contact with families on a weekly basis.
- Consistent interaction with the child’s D.C.F.S. Social Worker.
- Participate in any child and family team meetings if needed.
- Monitor adherence to written directives for each assigned relative resource home. This includes observing for any health and safety concerns during visits to the homes.
- Assist in orientation, pre-approval training, and home inspections of all relative care providers.
- Maintain documentation for home and site files. Submits reports to state licensing and placing agencies.
- Provide support services to relative resource families including: help obtain paperwork, getting live scan completed, and completion and submission of any DAP’s.
Relationship Banker
Chase
12.2008 - 05.2018
- Work assigned portfolio of customers to discover financial needs and provide financial recommendations.
- Acquire, retain, and deepen relationships with customers by earning the right to ask questions about personal and financial situations.
- Analyze and review documentation when customer portfolios are completed. File and separate customer information for quarterly follow ups.
- Part of the management team and oversee tellers and bankers. Assist in training new hires and help with development plans.
- Maintains communication between the branch and management by preparing reports regarding operations.
- Provides feedback to management regarding operational policies and procedures.
- Maintains control over audit procedures to ensure compliance with controls. Operate computer software to input data and have advanced computer software knowledge.
- Provides training to staff in regards to operations and policies.
- Schedules, supervises, and motivates staff to maintain optimal customer satisfaction.
- Monitors quality of service for customers.
Education
Bachelor of Art - Sociology
California State University
Bakersfield, CA05.2018
Associate of Art - Liberal Arts Social/Behavioral Sciences
Antelope Valley College
Lancaster, CA06.2016
Skills
- Fluent in Spanish
- Type 60 WPM
- Detailed orientated and multi-task
- Adaptable to change and quick learner
- Time Management
- Self-Motivated
- Excellent communication and organizational skills
- Works well with others
Timeline
Children’s Social Worker
Los Angeles County
12.2020 - 05.2022
Relative Home Assessment Services Program Manager
Optimist Youth Homes and Family Services
10.2019 - 12.2020
Relative Resource Family Specialist
Optimist Youth Homes and Family Services
06.2018 - 09.2019
Relationship Banker
Chase
12.2008 - 05.2018
Associate of Art - Liberal Arts Social/Behavioral Sciences
Antelope Valley College
Bachelor of Art - Sociology
California State University