WENDY EVANS
Kansas City,MO
Summary
Telecom Project Manager with extensive experience in implementation, infrastructure, access engineering, provisioning, construction design, vendor/construction management, and financials. With over 20 years of experience managing large/multiple Telecom complex projects. Solid understanding of Network Equipment, systems architecture, and operations. A Specialist with Telecom Project Management structure & lifecycle. A scholar at Telecom Project Management Tools and Methodologies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chef
Brookdale
Kansas City, MO
03.2023 - Current
- Making nutritional meals for the senior community
Network Project Manager
VERIZON
09.2022 - 02.2023
- Project Managed the IDN project
- Entered and Tracked Expansion projects to ensure they were completed on time
- Monitored the Projects through various Verizon and Telco systems to check progress, update progress, and advance projects through various milestones in the projects lifecycle
- Managed a minimum of 100 IDN Projects per day
- Managed systematic project trackers to keep Key Stakeholders up to date with my projects movement.
- Main focus was to drive my Verizon Projects to Completion at ETC.
CA UI Support - Unemployment Department
Maximus
12.2021 - 06.2022
- Fact-finding on UI Claims for different Cohorts - During the COVID Epademic
- Reaching out to Claimants and or Employers of Claimants to effectively complete an unemployment case
- Followed and coordinated the process to effectively complete an unemployment case.
- Trained new Agents as they came onboard with CA UI.
Project Coordinator II - Access Engineering
Artech - SPRINT
Overland Park, KS
11.2017 - 01.2020
- Coordinated Sprints Dark Fiber Optimization Project
- Coordinated workflow and reporting to make sure all groups were connected due to the DF layout
- Provided Daily reports to Vendors, GC's, Construction Engineering, and key stakeholders
- Approved or Rejected site design including Red-Lines, As-Builts, SOW/SAPs, Civil, AAV, Engine Room details, and operations management per site
- Utilized systems such as SprintVision, Google Earth, Auto CAD, Visio, Siterra, TelcoData, and etc
- To Coordinate a proper Dark Fiber Build
- Rejected or Approved COPs (Close Out Packages) based on the Dark Fiber Optimization project
- Communicated with Dark Fiber Vendor and General Contractors including Zayo, Lightower, Uniti, and
Telecom Project Manager - Migration Support
TSRI Solutions (Frontier)
Los Angeles, CA
12.2014 - 05.2017
- Provided Waterfall variance reports to include subcontractor forecasts for Waterfall Reports on a monthly basis
- Defined new change management processes and improved overall program efficiency by moving the engineering team from waterfall to an agile model
- Analyzed data migration from Agile to Access for legacy data and Agile to Omnify for current data and identified errors prior to final data extraction and decommission of Agile system
- Was also checking and processing the Data from ERP to Agile PLM as well as from Agile PLM to Agile DATA Mart
- Developed business requirements into project scope document, and manage project infrastructure through the creation, collection, and maintenance of project documentation, testing and deploying updates (using Information Technology Infrastructure Library (ITIL) methodology).
Technical Program Manager (Telecom)
AT&T Mobility
Los Angeles, CA
10.2013 - 12.2014
- Project Managed a team of cell site field technicians, DACs Engineers, E911, NFSD, field contractors, and field vendors due to new site builds/reconfigs/expansions, data center deployments, Network Migrations, system/network upgrades/updates, equipment installs, and Cell Site Surveys
- Managed the Design of work orders and Excel scripts for execution in Node B, RNC, SIAD, MSN with in AT&T's network architectural design and development processes
- Successfully project managed scope, budget, resources, quality, and risk
- Provided support to project teams to resolve funding, prioritization, and/or other execution issues
- Provided technical/analytical guidance to project/program teams that typically extend to multiple organizations, markets, general contractors, and outside vendors
- Prepared and delivered presentations to senior management, department heads and all involved personnel, regarding Managed multiple time sensitive corporate level projects including circuit migrations, NSB’s, Cisco Wi-fi and Program deployments
- Productively communicated with key stakeholders, internal clients, AT&T Finance Dept., vendor PMs and executive leadership
- Was responsible for the creation/distribution of SOW’s and MOP’s
- Assisted in the training and development of the GSMoE Project from Logistics to ATT Project Managers/Vendor PMs
- Supervised the implementation of over 10,000 ports of telecom systems, saving AT&T 40% in future telecom costs
- Finance
- Saved AT&T an estimated $340,000 per month via markets that I launched/managed, which I also maintained the highest gross on the GSMoE Project
- Reduced turnover and new hire costs by determining basic training needs and assets per resource
- Submitted funding request to FNP based on financial needs, budget variance, cost analysis, and strategic decisions
- Acted as a Liaison to Global Operational Teams to ensure business financial needs were met
- Communicated with Construction and Engineering (C&E) on a regular basis; to assure Vendors were compensated for products/services and PO Line Item adds/corrections
- Understood Vendor Rate plans and performed periodic audits to remove or modify excess or unapproved Vendor services
- Prepared financial summary Reports via Excel for Weekly Management Meetings
- Was responsible for infrastructure departmental OpEx and CapEx budget, solution's design, project management, and benefits analysis.
Technical Program Manager (Telecom Engineering)
Healy & Co.
San Ramon, CA
06.2010 - 09.2013
- Managed technical projects for Top Tier CLECs
- Projects included Level 1 Support, provisioning, design, network deployment, Implementation, and infrastructure
- Project managed 8-10 projects simultaneously: including training/team development
- Utilized the Infrastructure Methodology to layout the technical architecture that would be deployed as part of any given project
- Worked with the IT Operations, VoIP Engineering team, and Data Network Engineering team to ensure proper server/network upgrades, capacity & bandwidth were properly monitored and administered
- Coordinated projects with facility design managers, including IT budgeting, analysis and vendor management in support of over 50 telecom and IT Infrastructure projects simultaneously ranging in value from $100K to $500K
- Managed transport implementation programs for T1, SIAD, Ethernet, New Sites, additional carrier launches, CNR Processing, Market Ordering Program Coordination, High Utilization Resolution efforts from initiation to full implementation and integration of 2G, 3G, and 4G cell sites
- Utilized provisioning systems such as VFO, ATT Access Ordering, Embarq, Data Fill Mgmt., Verizon CSG, Qwest, Hawaiian Telecom, Wisor, Neustar and Telco data for address validation and ASR order info
- Managed, tracked, and coordinated installation activities performed by field ops
- Utilized CTS to research circuit order request and to update PCO, general dynamics, and engineering
- Coordinated sprint planning, lead daily scrums, coordinated each sprint review and orchestrated each agile release planning session
- Created and managed approved backlogs of clearly defined and prioritized user stories
- Lead and facilitated multi-level planning events (product vision, roadmap, release planning, sprint planning) with Healy and our business constituents
- Tracked key project milestones and suggested adjustments to help ensure plans and/or resources met the needs of clients
- Was the primary technical writer for business documents, job aids, SOWs, and MOPs
- Held daily Agile meetings regarding daily sprints, sprint panning & retrospective meetings, grooming sessions, project backlog reviews, release planning, user story development/clarification, and release meetings
- Project and program managed in IT infrastructure environments: LAN/WAN, Communications, Software Applications, Desktops, Servers, Databases, Data Centers, Audio-Visual Technology, TIA/EIA Standards based Cabling
- Controlled IT project plans by managing changes, reviewing open issues, then communicated essential information to project team and stakeholders
- Reduced turnover and new hire costs by determining basic training scope and “nesting” period (working on live material in an iMeeting environment) as well as created training materials, job aids and process requirements
- Managed project installations for customers based on industry standards including TIA/EIA, NEC, and local electrical codes and standards.
Education
Associates in Business Management -
KCK Community College
Kansas City, KSA.A.S. in Culinary Arts - Culinary Arts
Le Cordon Bleu
Las Vegas, NV05.2011
Skills
- Telecom Infrastructure/Implementation
- Large Scale/Rapid Telecom Deployments
- Telecom Business and Technology Liaison
- Telecom Business Process Improvement/Re-engineering
- Budgeting/Cost Containment
- Team Building
- Strong Project Management skills with focus on software delivery management in Telecom domain
- Experience with Delivery methodologies and Quality programs to ensure high quality, on-time deliveries
- Experienced with Agile methodologies, PMBOK, Jira, Scrum, Project Smart, SharePoint, Cloud, Microsoft Office Tools/Pivot Tables, and (V&H-LookUps)
Certification
PmP Trained - 2012 to Present
Timeline
Chef
Brookdale
03.2023 - Current
Network Project Manager
VERIZON
09.2022 - 02.2023
CA UI Support - Unemployment Department
Maximus
12.2021 - 06.2022
Project Coordinator II - Access Engineering
Artech - SPRINT
11.2017 - 01.2020
Telecom Project Manager - Migration Support
TSRI Solutions (Frontier)
12.2014 - 05.2017
Technical Program Manager (Telecom)
AT&T Mobility
10.2013 - 12.2014
Technical Program Manager (Telecom Engineering)
Healy & Co.
06.2010 - 09.2013
Associates in Business Management -
KCK Community College
A.A.S. in Culinary Arts - Culinary Arts
Le Cordon Bleu