Wendy Fallman
Summary
Customer-oriented barista offering a 3-year background preparing and serving espresso and tea. Versed in maintaining stock, keeping the bar clean, and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
7
7
years of professional experience
Work History
Back of House Team Member
Chick Fil A
San Diego, CA
09.2023 - Current
- Ensured compliance with health and safety regulations within the kitchen environment.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
Bar Tender
American Legion Post 800
Idyllwild, CA
06.2021 - 08.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Increased revenue by reinstating the use of the fryer and suggesting a small bar menu.
Bar and Beverage Director
Idyllwild Festivals
Idyllwild, CA
09.2020 - 08.2023
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Reorganized bar stations to streamline service flow.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Poured wine, beer and cocktails for patrons.
Barista
Higher Grounds Coffee House
Idyllwild, CA
08.2020 - 06.2022
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Barista
Idyllwild Bake Shop & Brew
Idyllwild, CA
03.2019 - 03.2020
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Bar Tender & Duty Manager
Bullock Bar
Wanaka, New Zealand
01.2018 - 01.2019
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Managed customer service by training new employees, overseeing operations, and providing assistance to the bar and restaurant staff.
- Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
- Received a promotion from bar tender to bar manager within six months of employment.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
Bachelor of Arts - International Security & Conflict Resolution
San Diego State University
San Diego, CA05-2026
Associate of Arts - Law, Public Policy, And Society
Mount San Jacinto Community College
San Jacinto, CA06.2023
Associate of Science - Administration of Justice
Mt. San Jacinto College
06.2023
Skills
- Outstanding Customer Service
- Suggestive Selling
- Teamwork and Professionalism
- Multitasking, memory, and flexibility
Timeline
Back of House Team Member
Chick Fil A
09.2023 - Current
Bar Tender
American Legion Post 800
06.2021 - 08.2023
Bar and Beverage Director
Idyllwild Festivals
09.2020 - 08.2023
Barista
Higher Grounds Coffee House
08.2020 - 06.2022
Barista
Idyllwild Bake Shop & Brew
03.2019 - 03.2020
Bar Tender & Duty Manager
Bullock Bar
01.2018 - 01.2019
Associate of Arts - Law, Public Policy, And Society
Mount San Jacinto Community College
Associate of Science - Administration of Justice
Mt. San Jacinto College
Bachelor of Arts - International Security & Conflict Resolution
San Diego State University
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