Wendy Fawthrop
Easton,PA
Summary
Proactive General Manager with extensive experience in budget management, employee training, and contract negotiations. Proven success in streamlining operations and fostering strong client and vendor relationships. Bringing strategic planning and problem-solving skills to drive efficiency and profitability in a new role.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
Two Rivers Brewing Company
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Front of House Manager
Two Rivers Brewing Company
08.2017 - 03.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Collaborated with executive chef to develop new menu items that catered to diverse clientele tastes.
- Elevated dining ambiance, selecting and overseeing installation of new lighting and furniture that complemented restaurant's theme.
- Implemented health and safety protocols to ensure compliance with local regulations, conducting regular training sessions for all staff.
- Improved guest satisfaction scores by implementing new training program for all front-of-house staff, focusing on customer service excellence.
- Maintained high standards of cleanliness and organization throughout dining area and front-of-house operations, ensuring welcoming environment.
- Boosted staff morale and reduced turnover by establishing recognition program that highlighted outstanding employee contributions each month.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements and recognizing their contributions.
- Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
- Streamlined reservation process with integration of new online booking system, improving accessibility for guests and reducing no-shows.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
- Developed and executed comprehensive inventory management system, leading to significant reduction in waste and improved cost control.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Facilitated team meetings to discuss performance goals, operational challenges, and to share best practices among front-of-house staff.
- Spearheaded local marketing campaign to increase weekday foot traffic, collaborating with nearby businesses for cross-promotion opportunities.
- Collaborated with culinary team to ensure seamless coordination between kitchen and dining room operations, enhancing overall service speed and quality.
- Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
- Negotiated with suppliers to secure better pricing on high-quality ingredients, enhancing menu offerings while maintaining profit margins.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.
Education
No Degree - Biology
Northampton Community College
Bethlehem, PAHigh School Diploma -
Wilson Area High School
Easton, PA06-1989
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Staff Development
- P&L Management
- Team training and development
- Motivation
- Client Relations
- Schedule Management
- Staff Motivation
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Deadline-oriented
- Strategic Planning
- Performance Improvement
- Vendor relationships
- Employee Development
- Project Management
- Consistently meet goals
- Facility Management
- Performance Improvements
- Exceptional interpersonal communication
- Staffing
- Performance Evaluations
- Workflow Planning
- Purchasing
- Recruitment
- Expense Control
- Networking abilities
- Interpersonal Skills
- Business Development
- Troubleshooting expertise
- Purchasing and planning
- Operations Oversight
- Performance Analysis
- Project Planning
- Cost analysis and savings
- Business Administration
- Organizational Development
- Quality Management
- Sales expertise
- Cost Reductions
- Team Oversight
- Marketing
- Financial Administration
- Sales Analysis
- Sound Judgment
- Account Management
- New Business Development
- Advertising and marketing
- Data review
- Vendor Sourcing
- Budget Administration
- Risk Management
- Budget coordination
- Vendor Negotiations
- Sales Team Development
- Total Quality Management
- Risk Mitigation
- Market Analysis
- Product Analysis
- Loss Prevention
- Budget Development
- Budget Analysis
- Human Resources Management
- Contract Negotiations
- Client Account Management
- Change Implementation
- Community Outreach
- Program Administration
Timeline
General Manager
Two Rivers Brewing Company
03.2023 - Current
Front of House Manager
Two Rivers Brewing Company
08.2017 - 03.2023
No Degree - Biology
Northampton Community College
High School Diploma -
Wilson Area High School
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