Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Feddersen

Elk Grove,CA

Summary

Robust background in client services. Demonstrates strong skills in managing client relationships, resolving issues efficiently, and delivering high-impact results. Known for effective team collaboration and adaptability to changing needs. Possesses excellent communication, problem-solving, and organizational skills, ensuring smooth operations and client satisfaction.

Overview

24
24
years of professional experience

Work History

Commercial Bank Client Service

JPMorgan Chase
06.2023 - Current
  • Partner with Service Operations, Sales Partners, and Bankers.
  • Ensure timely processing of transactions, reducing errors and improving overall client satisfaction levels.
  • Primary point of contact for each client within portfolio.
  • Respond promptly to client inquiries via phone, email, or zoom meetings, demonstrating commitment to exceptional service standards.
  • Assist in the retention of high-value clients through proactive communication and exceptional service delivery.
  • Maintain accurate client records, allowing for efficient tracking of account activity and personalized service delivery.

Mortgage Loan Counselor

Specialized Loan Servicing
02.2020 - 06.2023
  • Service a portfolio with both clients and investors to problem solve issues from beginning to end.
  • Use optimal judgement for the best possible outcome that will lead to a positive experience.
  • Counsel clients on all assistance options to avoid foreclosure, while taking ownership of the overall experience.
  • Provide exceptional customer service throughout the entire process, addressing inquiries promptly and professionally.
  • Handle customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.

Recruiting Coordinator

Mosaic
08.2017 - 02.2020
  • Leverage social media platforms to engage potential applicants and increase brand awareness among target audiences.
  • Reach out to qualified referral candidates to obtain applications.
  • First initial candidate contact through email and phone screening.
  • Attend job fairs to expand company presence and attract qualified candidates for open positions.
  • Coordinate candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
  • Operate and maintain applicant tracking and candidate management systems.

Mortgage Default

JPMorgan Chase
07.2009 - 07.2017
  • Complete financial analysis with client to determine the best possible outcome to avoid foreclosure.
  • Improve operational efficiency by maintaining accurate records of borrower communications, payment arrangements, and account statuses.
  • Reduce mortgage default rates by implementing effective loss mitigation strategies and consistent follow-up procedures.
  • Develope customized action plans for borrowers experiencing financial hardship, facilitating successful loan reinstatements or alternative solutions to foreclosure.
  • Adhere to policies and procedures within investor guidelines.
  • Consistently met or exceeded established goals related to loss mitigation, delinquency resolution, and borrower satisfaction.
  • Manage a diverse caseload of delinquent loans, prioritizing cases based on urgency and risk level to minimize losses.

Medical Collection Specialist

Southern Oregon Credit
09.2007 - 07.2009
  • Met with clients in person and by phone to negotiate payment arrangements.
  • Skip trace to locate clients and their employment due to nonpayment.
  • Prepare accounts/files for payroll garnishments and lawsuits.
  • Prevent potential legal issues by adhering to federal and state regulations governing medical collections activities.
  • Establish clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
  • Assist patients with understanding their financial responsibilities, easing concerns about complex medical bills.

Loan Maintenance

Bank of The West
06.2002 - 04.2007
  • Assist clients via inbound/outbound calls to resolve delinquent auto loans.
  • Schedule/Prepare files for repossession.
  • Partner with branches on matured loans.
  • Manage accounts from first payment default to charge off.
  • Minimize bank risk by ensuring dealer compliance.

Collection Specialist

Bay Area Credit
09.2000 - 06.2002
  • Process payments on delinquent cellular accounts.
  • Disconnect service as needed.
  • Take supervisor calls with irate clients to de-escalate situation.
  • Provide exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Deliver exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiate payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Maintain high volume of calls and met demands of busy and productive group.

Education

Diploma -

Deer Valley High
Antioch, CA
01.2000

Skills

  • Empathy and patience
  • Performance metrics analysis
  • Data entry proficiency
  • Interpersonal and written communication

Timeline

Commercial Bank Client Service

JPMorgan Chase
06.2023 - Current

Mortgage Loan Counselor

Specialized Loan Servicing
02.2020 - 06.2023

Recruiting Coordinator

Mosaic
08.2017 - 02.2020

Mortgage Default

JPMorgan Chase
07.2009 - 07.2017

Medical Collection Specialist

Southern Oregon Credit
09.2007 - 07.2009

Loan Maintenance

Bank of The West
06.2002 - 04.2007

Collection Specialist

Bay Area Credit
09.2000 - 06.2002

Diploma -

Deer Valley High

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Wendy Feddersen