Wendy Ferguson
Cedar Creek,Tx
Summary
Extensive experience in professional customer service and a high level of proficiency in access control systems, bringing to the table strong communication skills and expertise in resolving customer inquiries and issues while prioritizing security protocols. Focusing on team collaboration and adaptability effectively meet evolving needs. Confidently knowingly recognized for reliability, empathy, and results-driven approach. Dedicated to ensuring seamless operations and strict adherence to safety compliance.
Overview
9
9
years of professional experience
Work History
Access Control Technician
Tesla
07.2022 - Current
- Reduced unauthorized entry incidents by promptly addressing system vulnerabilities and implementing updated protocols.
- Increased efficiency of access control maintenance by implementing a proactive monitoring and reporting system.
- Collaborated with team members on large-scale installations, achieving project deadlines and minimizing disruptions to client operations.
- Developed comprehensive documentation for each installation project, ensuring accurate record-keeping and facilitating future maintenance efforts.
- Identified potential security risks by conducting thorough site assessments and recommending appropriate access control measures.
Executive Administrative Assistant
Ace Discount Glass
06.2021 - 02.2022
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Manager of Operations
Elgin General Store
10.2018 - 06.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Attended annual vendor shows to purchase and contract necessary inventory (Farm Supplies, Seed, etc.)
Veterinary Technician
Bastrop Veterinary Hospital
03.2016 - 02.2018
- Assisted veterinarians in a mixed animal practice, which included approximately 70% companion animal, 25% food animal, 25% equine, and 5% small exotic animal medicine
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Education
Bachelor of Science - Bachelor of Business Administration
BLINN COLLEGE
Brenham, TX01-2025
HIGH SCHOOL DIPLOMA -
MANOR NEW TECHNOLOGY HIGH SCHOOL
Manor, TX01.2014
Skills
- Remote Access
- System Troubleshooting
- Access Control Systems
- Customer Service
- Data Entry
- Call center experience
Timeline
Access Control Technician
Tesla
07.2022 - Current
Executive Administrative Assistant
Ace Discount Glass
06.2021 - 02.2022
Manager of Operations
Elgin General Store
10.2018 - 06.2021
Veterinary Technician
Bastrop Veterinary Hospital
03.2016 - 02.2018
Bachelor of Science - Bachelor of Business Administration
BLINN COLLEGE
HIGH SCHOOL DIPLOMA -
MANOR NEW TECHNOLOGY HIGH SCHOOL
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