Wendy Fernandez
Summary
Highly organized and dependable individual with proven success in managing multiple priorities. Expert in high-volume call management, accurate data entry, and clerical support. Demonstrated strong adaptability and proficiency in learning new concepts quickly. Experienced in maintaining patient records, safeguarding confidentiality, and ensuring seamless customer care service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
DisclosedRx
Remote
10.2023 - 02.2024
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Scheduled and confirmed appointments.
- Performed data entry into computer systems for tracking purposes.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage.
Patient Access Representative
University of Miami Health System
Miami
05.2023 - 08.2023
- Guiding patients through system admissions process
- Obtained, confirmed, and entered demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
- Managed over 60 customers daily, outbound & Inbound
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
Administrative Assistant
Hialeah Metal Spinning
Hialeah, FL
02.2022 - 04.2022
- Answering, directing calls, taking messages, and making phone calls on behalf of company
- Sorting, filing, and maintaining filing systems for efficient recordkeeping and easy retrieval
- Completing assignments and projects according to instructions from supervisors
- Assist in office management and organization procedures
- Documented over 100 papers/documentation daily
- Check and recorded information from company emails and passed them along to relevant departments in company
- Created specific jobs for factory section of company
- Developed strong communication and organizational skills through working on group projects
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Adaptable and proficient in learning new concepts quickly and efficiently
Bilingual Call Center Agent
Walgreens
Miami, FL
12.2019 - 08.2020
- Managed work remotely and on-site.
- High volume of inbounds calls regarding prescription order requests from members
- Received over 130 calls daily
- Accurate data entry of patient demographic and insurance information
- Verification with physician office on expired prescription orders
- Answering internal calls, distribution of mail and medications needed internally
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Sought out extra training opportunities to enhance customer relationship management abilities
Education
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL01-2017
Associate of Science - Nursing
Florida National University
Hialeah, FLSkills
- Customer Relations
- Flexible and Adaptable
- Multitasking
- Microsoft Word
- HIPAA Compliance
- Medical Data Collection
- Data Entry
- Written Communication
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Limited
Certification
- ACLS Certification
- CPR Certification
Timeline
Patient Care Coordinator
DisclosedRx
10.2023 - 02.2024
Patient Access Representative
University of Miami Health System
05.2023 - 08.2023
Administrative Assistant
Hialeah Metal Spinning
02.2022 - 04.2022
Bilingual Call Center Agent
Walgreens
12.2019 - 08.2020
High School Diploma -
Hialeah-Miami Lakes Senior High School
Associate of Science - Nursing
Florida National University
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