Wendy Ferraro
West Haven,Connecticut
Summary
Dynamic leader with a proven track record at Milford Senior Center, enhancing kitchen operations and team performance. Expert in kitchen management and staff training, excelling in food safety compliance and waste reduction. Skilled in fostering high-volume dining experiences, this approach boosts efficiency and customer satisfaction.
Overview
45
45
years of professional experience
Work History
Kitchen Supervisor
Milford Senior Center
07.2006 - Current
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food preparation, production, and plating for quality control.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Set and oversaw weekly and special event menu plans.
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served consistent portions following recipes and control standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Waitress
Lasses Restaurant
08.2005 - 07.2008
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
Central Office Technician
SNET
11.1995 - 11.2004
- Recorded inventory counts of central office equipment.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Completed acceptance testing on new equipment.
- Observed safety protocols and security requirements.
- Performed [Number] installations of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed preventive maintenance of telecommunications equipment.
- Coordinated installation of new users and relocations of existing users.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
CNA
Matulaitis Nursing Home
10.1979 - 05.1981
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
No Degree -
Butler Business School Inc
Bridgeport, CTGED -
Masuk High School
Monroe, CT1980
Skills
- Inventory Control
- Kitchen equipment operation and maintenance
- Catering Oversight
- Kitchen staff coordination
- Team Management
- Kitchen Management
- Staff Training
- Food Safety Compliance
- Schedule development
Volunteer work
I often volunteer at my child's school to help coordinate and implement fund raising activities to benefit the School.
I work with other parents and members of the school staff to bring our visions to fruition,
Timeline
Kitchen Supervisor
Milford Senior Center
07.2006 - Current
Waitress
Lasses Restaurant
08.2005 - 07.2008
Central Office Technician
SNET
11.1995 - 11.2004
CNA
Matulaitis Nursing Home
10.1979 - 05.1981
No Degree -
Butler Business School Inc
GED -
Masuk High School
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