Summary
Overview
Work History
Skills
Timeline
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Wendy Fetterly

Summary

Dynamic leader with extensive experience at Denny's Restaurant, adept in operations management and customer engagement. Elevated service standards, achieving significant improvements in customer satisfaction and staff efficiency. Excelled in health code compliance and fostering a positive work environment, driving notable employee retention and business growth. . A highly proactive manager with almost 10 years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings.

Overview

9
9
years of professional experience

Work History

General Manager

Dennys Restaurant
02.2024 - Current
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Restaurant General Manager

Dennys Restaurant
08.2022 - 11.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Set clear expectations and created positive working environment for employees.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Restaurant Manager

Denny's Restaurants
06.2019 - 08.2022
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Server/Shift Leader

Dennys Restaurant
12.2015 - 06.2019
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Skills

  • Health Code Compliance
  • Customer Engagement
  • Business Management
  • Staff Scheduling
  • Operations Management
  • POS system knowledge
  • Labor Management
  • Inventory Management
  • Strong Work Ethic
  • Employee Retention
  • Order Management
  • Food Preparation

Timeline

General Manager

Dennys Restaurant
02.2024 - Current

Restaurant General Manager

Dennys Restaurant
08.2022 - 11.2023

Restaurant Manager

Denny's Restaurants
06.2019 - 08.2022

Server/Shift Leader

Dennys Restaurant
12.2015 - 06.2019

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Wendy Fetterly