Wendy Field
Henderson,NV
Summary
As a customer service representative, my objective is to support the functioning of business operations and support my team by ensuring exceptional customer service. I aim to secure a responsible position as an office professional where I may utilize my skills and experience in various areas of customer service and be a productive member of the team. Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Travel and Leisure Co (Wyndham Resorts)
04.2024 - Current
- Responsible for effectively handling inbound/outbound customer service and collections calls
- Responsible for handling very sensitive customer information in a professional manner such as SS numbers, credit scores and contracts
- Assist customers with enrolling in 'Autopay' and processing payments on current and delinquent accounts via debit, checking, savings accounts
- Provide support for customer requests and communicate with other departments as needed
- Provide property loan payoff quotes and collect full loan balances where applicable up to $100,000.00 per transaction
- Field customer complaints with a sense of urgency in respectful manner
- Work quickly and accurately in multiple programs including Word and Excel, Microsoft 365, Teams & Office, OFSLL, TRIP, Blackbird.(Multiple monitors
Customer Care Representative – Call Center
Purcor Pest Solutions
10.2023 - 04.2024
- Responsible for Answering and managing inbound customer service-related calls
- Responsible for accurately updating customer accounts (Pest Pac, HubSpot,) while accurately and schedule appointments
- Follow up with customers and answer all customer emails and chats in a timely manner
- Assist consumers with enrolling in 'Autopay' and processing payments on current and delinquent accounts
- Communicate with technicians and back-office management to ensure smooth flow of scheduled appointments and customer needs where necessary
Account Solutions – Auto Loan Call Center Remote Work From Home
Credit Acceptance Corporation
03.2019 - 09.2023
- Responsible for inbound/outbound account solutions calls where I overcome objections to pay and develop creative solutions to help bring customer accounts current and provide customer support
- Responsible for handling very sensitive customer information in a professional manner
- Assist customers with enrolling in 'Autopay' and processing payments on current and delinquent loan accounts via debit, checking, savings and money market
- Responsible for accurately updating contact and account information including payoff quotes & Insurance info, title tasks, customer complaints as needed
- Work quickly and accurately in multiple programs including ACI, Paymentus, Artiva, Word & Excel, UAD, and Artiva (multiple monitors)
- Assist in the Great Place to Work Committee and bring/execute ideas for socialization in the work from home environment while still meeting daily deadlines
Cook 2
Trump International Hotel
07.2013 - 02.2019
- Accountable for the da-to-day preparation of menu items including special dietary needs
- Responsible for proper set up and tear down of station
- Responsible for proper sanitation of all work areas as set forth by the Clark County Health Department
- Check in daily deliveries as needed
Corporate Marketing Executive Administrative Assistant
AMERICAN PREMIERE HOMES (Corporate and Las Vegas Division)
01.2005 - 01.2008
- Promoted to be the Executive Assistant to the Corporate Director of Advertising and Marketing
- Corporate Division: responsible for coordinating entire department administrative operations as well as marketing and advertising operations including vendor communication, print shop orders, coordination of all community events while staying within budget, and accounting
- Escrow Coordinator / Warranty Assistant / Receptionist
- Las Vegas Division: Crossed trained in three departments, responsible for handling multi-line phones, processing of purchase orders and invoices to accounting for payment, processing incoming contracts for new homes and submit all info to title and escrow
- Dispatched all warranty department calls and work orders
- Displayed excellent customer service skills
Education
associate degree -
Le Cordon Bleu
05.2012
Skills
- Customer service skills
- Collection skills
- Office administration skills
- People skills
- Appointment scheduling
- De-escalation skills
- Microsoft Word
- Microsoft Excel
- Microsoft 365
- Cash handling procedures
- Payment systems
- Invoicing
- Billing procedures
- Efficiency under pressure
- Written/verbal communication skills
- Interpersonal skills
- Billing coordination
References
Tomika Brown, (702) 743-7499, fabulousetomika@gmail.com, Sue Turley, (702) 275-5496, Sturley1103@yahoo.com, Liz Messenger, (702) 265-3137, Liz.messenger@lennar.com
Certification
- Microsoft Word / Excel
- FDCPA
- Servsafe food/Alcohol
Timeline
Customer Care Representative
Travel and Leisure Co (Wyndham Resorts)
04.2024 - Current
Customer Care Representative – Call Center
Purcor Pest Solutions
10.2023 - 04.2024
Account Solutions – Auto Loan Call Center Remote Work From Home
Credit Acceptance Corporation
03.2019 - 09.2023
Cook 2
Trump International Hotel
07.2013 - 02.2019
Corporate Marketing Executive Administrative Assistant
AMERICAN PREMIERE HOMES (Corporate and Las Vegas Division)
01.2005 - 01.2008
associate degree -
Le Cordon Bleu
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