Open To Work
Wendy Figueroa
San Antonio,TX
Summary
Dynamic program manager at Beataids.org with expertise in program development and leadership. Proven ability in data reporting and performance management, enhancing client outcomes through effective case coordination and training initiatives. Committed to cultural awareness and advocacy, driving program effectiveness and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
RW Program Manager
BEATAIDS. Org
04.2024 - 01.2026
- Developed and trained department staff on Ryan White Standards of Care, contributed to grant reform, and compiled performance reports to support program effectiveness.
- Supervised 14 personnel, coordinated meetings for Ryan White Program Director to enhance program operations.
- Ensured timely completion of client assessments and maintained accurate records and case plans.
- Assessed clients' medical and psychosocial needs, made referrals, and developed strength-based service plans for clients and their families.
- Provided HIV risk reduction counseling and collaborated with mental health professionals for behavioral health referrals.
- Conducted ongoing monitoring, maintained up-to-date documentation, and completed daily contact notes within 24 hours.
- Advocated for clients, facilitated mediation efforts, and delivered regular program reports to ensure transparency and accountability.
- Oversaw HR duties including performance write-ups, creating Performance Improvement Plans, and statistical reporting for client and employee improvement.
- Promoted cultural sensitivity, client self-sufficiency, and collaborated across Ryan White programs.
Supervisor - Ryan White Team
BEATAIDS. Org
09.2022 - 05.2024
- Coordinated Ryan White team operations to ensure compliance with program standards and objectives.
- Delivered staff training and managed performance while facilitating program planning meetings.
- Supported grant-related processes and developed comprehensive reports.
Lead Care Coordinator - Ryan White Team
BEATAIDS. Org
05.2022 - 09.2022
- Led care coordination efforts, developed comprehensive service plans, and managed diverse client caseloads to enhance client outcomes.
- Coordinated patient care plans and services for diverse populations.
- Collaborated with healthcare providers to ensure comprehensive service delivery.
- Managed patient referrals and follow-up appointments effectively.
- Collaborated with team members to ensure delivery of quality client services, fostering a supportive environment.
Care Coordinator - Ryan White Team
BEATAIDS. Org
04.2019 - 05.2022
- Coordinated patient care plans with healthcare teams and community resources.
- Coordinated client care, conducted assessments, maintained thorough documentation, and connected clients to essential services to ensure comprehensive support.
- Provided counseling and advocacy while collaborating with multidisciplinary teams to address client needs effectively.
- Facilitated communication between patients, families, and healthcare providers.
- Managed patient scheduling to ensure timely access to services and support.
Housing Specialist I (Temporary Position)
San Antonio Housing Authority (SAHA)
06.2018 - 03.2019
- Conducted client interviews to determine eligibility for the Housing Choice Voucher (HCV) Program and processed related documentation.
- Translated program procedures for participants, investigated unreported income, managed participant terminations, and coordinated portability processes to ensure compliance and support client understanding.
- Processed amendments and executed Housing Assistance Payments (HAP) contracts with landlords, ensuring compliance with inspection reports and program timelines.
- Managed financial accounts for Public Housing Authorities, reviewed and corrected participant information, and addressed inquiries from clients and landlords, ensuring accurate communication and effective resolution.
- Researched potential program fraud using Enterprise Income Verification (EIV) and third-party sources, prepared investigation documentation, and contributed to maintaining program integrity.
- Maintained client file integrity in accordance with privacy and confidentiality regulations.
- Maintained working knowledge of SAHA and HUD policies and procedures, applying them to daily tasks.
- Performed administrative tasks to support team operations.
Executive Assistant
REI
Kent, Washington
08.2013 - 02.2015
- Organized and coordinated conferences and monthly meetings.
- Processed international and domestic travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Wrote reports, executive summaries and newsletters.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
A.A. - Broadcast Speech Media
San Antonio Community College
San Antonio, TXB.A. - Media Communications
University of Houston At Clearlake
Houston, TXA.A.S. - Information Systems-Hardware
ITT Technical Institute
San Antonio, TXSkills
- Windows
- MS Word
- Access
- Excel
- PowerPoint
- Visio
- MS Office
- MS Outlook
- E2
- San Antonio HRAR- TCT
- ARIES
- EIV
- Elite Software Systems
- Genesis Billing System
- CRM/R2O/Channel Connections
- S2S
- PC Authorize
- PeopleSoft
- Adobe
- QuickBooks Pro
- Blue Vista
- Epic/Citrix
- Program development
- Data reporting
- Grant management
- Leadership
- Case coordination
- Client assessment
- Performance management
- Effective communication
- Onboarding and training
- Team management
- Cultural awareness
- Project management
- Leadership
- Performance optimization
- Performance analysis
- Scheduling management
- Staff management
- Detail-oriented
- Policy development
- Training programs
- Event management
- Problem-solving
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
RW Program Manager
BEATAIDS. Org
04.2024 - 01.2026
Supervisor - Ryan White Team
BEATAIDS. Org
09.2022 - 05.2024
Lead Care Coordinator - Ryan White Team
BEATAIDS. Org
05.2022 - 09.2022
Care Coordinator - Ryan White Team
BEATAIDS. Org
04.2019 - 05.2022
Housing Specialist I (Temporary Position)
San Antonio Housing Authority (SAHA)
06.2018 - 03.2019
Executive Assistant
REI
08.2013 - 02.2015
A.A. - Broadcast Speech Media
San Antonio Community College
B.A. - Media Communications
University of Houston At Clearlake
A.A.S. - Information Systems-Hardware
ITT Technical Institute